Highlighted

Animate keeps crashing whenever I open a project, 2020 and 2019.

New Here ,
Apr 15, 2020

Copy link to clipboard

Copied

In both Adobe Animate 2020 (v20+) and 2019 (19.2.1), the program freezes, then eventually crashes when (1) creating a new project and (2) when opening up an existing project.  This only just started two days ago (at the time of this post) and I've reinstalled Animate, changed that one folder from "Animate" to "Animate_old," and installed Animate 2019 instead of 2020.  Nothing has seemed to work.  Anything that would help with this?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

reset your preferences:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html


or remove

 

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

TOPICS
Error, Import and export, Performance, Product issue

Views

288

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Animate keeps crashing whenever I open a project, 2020 and 2019.

New Here ,
Apr 15, 2020

Copy link to clipboard

Copied

In both Adobe Animate 2020 (v20+) and 2019 (19.2.1), the program freezes, then eventually crashes when (1) creating a new project and (2) when opening up an existing project.  This only just started two days ago (at the time of this post) and I've reinstalled Animate, changed that one folder from "Animate" to "Animate_old," and installed Animate 2019 instead of 2020.  Nothing has seemed to work.  Anything that would help with this?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

reset your preferences:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html


or remove

 

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

TOPICS
Error, Import and export, Performance, Product issue

Views

289

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 15, 2020 0
Adobe Community Professional ,
Apr 16, 2020

Copy link to clipboard

Copied

reset your preferences:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html


or remove

 

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2020 0
New Here ,
Apr 16, 2020

Copy link to clipboard

Copied

Hello kglad,

This method didn't work.  I got just a bit farther, but crashed right as it was about to show the workspace.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2020 0
Adobe Community Professional ,
Apr 16, 2020

Copy link to clipboard

Copied

did you confirm your preferences were reset?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 16, 2020 0
New Here ,
Apr 17, 2020

Copy link to clipboard

Copied

Alright, so I double-checked, and did the reset again, and the problem seems to have been resolved.  Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2020 0
kglad LATEST
Adobe Community Professional ,
Apr 17, 2020

Copy link to clipboard

Copied

great, (and you're welcome)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 17, 2020 0