Animate quits when I try to export animated gif file

[BP1013]

Adobe Animate spontaneously quits whenever I try to export a gif file. This just started happening yesterday. I am up to date, and yes I tried the usual things like restarting the computer. Anybody else have this problem and have any suggestions?

Thanks,

Julie

[Myra Ferguson]

I'm on Windows and using Animate version 19.2.1, and exporting an animated gif works for me. You could try clearing your preferences Re-create preferences

[BP1013]

Thanks, but I'm on a Mac and it seems the instructions you gave me are for PC.

[mark@headTrix]

Press Command+Option+Shift (Mac OS) as you start Animate

[BP1013]

Tried that, but the problem is still there.

Julie