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Animate quits when I try to export animated gif file

New Here ,
Jul 23, 2019

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Adobe Animate spontaneously quits whenever I try to export a gif file. This just started happening yesterday. I am up to date, and yes I tried the usual things like restarting the computer. Anybody else have this problem and have any suggestions?

Thanks,

Julie

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Animate quits when I try to export animated gif file

New Here ,
Jul 23, 2019

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Adobe Animate spontaneously quits whenever I try to export a gif file. This just started happening yesterday. I am up to date, and yes I tried the usual things like restarting the computer. Anybody else have this problem and have any suggestions?

Thanks,

Julie

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Jul 23, 2019 0
Adobe Community Professional ,
Jul 23, 2019

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I'm on Windows and using Animate version 19.2.1, and exporting an animated gif works for me. You could try clearing your preferences Re-create preferences

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Jul 23, 2019 1
New Here ,
Jul 23, 2019

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Thanks, but I'm on a Mac and it seems the instructions you gave me are for PC.

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Jul 23, 2019 0
Adobe Community Professional ,
Jul 23, 2019

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Press Command+Option+Shift (Mac OS) as you start Animate

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Jul 23, 2019 0
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New Here ,
Jul 24, 2019

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Tried that, but the problem is still there.

Julie

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Jul 24, 2019 0