Animate will not open.

New Here ,
Nov 04, 2020 Nov 04, 2020

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I opened animate for the first time today and I recieved an error stating that it had unexpectedly quit. I hit repoen and it goes through the motions as if it will open and the same error again.  I restarted and my Animate is uptodate.  Does any one know how to fix this? I have a project and I'm a bit short on time!Screen Shot 2020-11-04 at 9.44.29 AM.pngScreen Shot 2020-11-04 at 9.10.14 AM.png

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Adobe Community Professional ,
Nov 04, 2020 Nov 04, 2020

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reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

 

if that fails, update your os, restart your computer and retry opening animate.

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New Here ,
Nov 04, 2020 Nov 04, 2020

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I am also having this issue. Is there a way to change the preferences when the application won't open though? I've reinstalled, uninstalled, uninstalled adobe destop suites, shut down my computer, literally tried anything and I am having this same issue. 

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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when you uninstall animate (or any other cc program) using the cc desktop app, you're offered the option to remove preference files.  choose that option and then when you reinstall your preferences will be reset:

 


 https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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