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Brush/paint brush tool problem

New Here ,
Nov 11, 2019

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I've been using animate for a little over a year now and have had relatively no issues. However, recently, whenever I use my wacom intuos tablet to use the brush or paint brush tool, tapping the tablet even once causes the tool to make a line that shoots off to the left where the drawn shapes actually appear. The strange thing is, this only happens with animate and on my second monitor. With a different program, this doesn't happen and using animate on my primary monitor works fine too. I've tried updating my tablet's drivers, uninstalling and reinstalling them, turning the computer off and on again, nothing works. Any help would be really appreciated as I don't like using animate on my smaller primary monitor.

Hi - we are investigating this issue and in the mean time could you please change the scale factor of the display where Animate is running to same as that of your Primary display and see if that helps?

 

Thanks!

Mohan

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Product issue, Tablet

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Brush/paint brush tool problem

New Here ,
Nov 11, 2019

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I've been using animate for a little over a year now and have had relatively no issues. However, recently, whenever I use my wacom intuos tablet to use the brush or paint brush tool, tapping the tablet even once causes the tool to make a line that shoots off to the left where the drawn shapes actually appear. The strange thing is, this only happens with animate and on my second monitor. With a different program, this doesn't happen and using animate on my primary monitor works fine too. I've tried updating my tablet's drivers, uninstalling and reinstalling them, turning the computer off and on again, nothing works. Any help would be really appreciated as I don't like using animate on my smaller primary monitor.

Hi - we are investigating this issue and in the mean time could you please change the scale factor of the display where Animate is running to same as that of your Primary display and see if that helps?

 

Thanks!

Mohan

TOPICS
Product issue, Tablet

Views

854

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Nov 11, 2019 2
Adobe Employee ,
Nov 12, 2019

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Hi - we are investigating this issue and in the mean time could you please change the scale factor of the display where Animate is running to same as that of your Primary display and see if that helps?

 

Thanks!

Mohan

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Nov 12, 2019 1
New Here ,
Nov 12, 2019

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Thank you! That seemed to help. For anyone else who might see this, in Windows 10, right click the chosen display and click display settings. Scroll down to scale and layout and create a custom scale factor ( I chose 100% for simplicities sake). Restart and come back and animate is working properly again.

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Nov 12, 2019 0
Explorer ,
Nov 12, 2019

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Same issue here (on a Cintiq) - thanks for investigating.

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Nov 12, 2019 1
Explorer ,
Nov 12, 2019

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Update: This workaround doesn't really help. It makes it slightly better, but still completely unusable when trying to draw on my Cintiq.

  • Same problem as OP - lines shoot WAY off into space to the left and up from where I try to draw on the Cintiq
  • When I set the Cintiq to the same scaling as my other monitor - it doesn't have a line shoot off into space quite as large, but it still does so, now to the right and straight, instead of the left of what I am trying to draw. Also, it draws a ways off from the stylus cursor, unlike in Photoshop, where it's absolutely perfect.
  • When I set the Cintiq as my main display, the complete opposite of the original problem happens, now a line shoots WAY off into space to the right and down from where trying to draw

I have updated Cintiq drivers and have restarted (several times today).

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Nov 12, 2019 2
New Here ,
Nov 12, 2019

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I am using a wacom cintiq pro 24 and same issue. Please Adobe can you fix this issue

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Nov 12, 2019 1
Community Beginner ,
Feb 22, 2020

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It is already February 22, 2020, and they still have not solved this problem, but it is that it does not matter the brand of your tablet or di is with screen or without it, if you handle more than one monitor this problem will occur. I have tried with an Ituos Pro Paper, and a Huion Kamvas Pro, and the problems persist.

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Feb 22, 2020 0
New Here ,
Aug 09, 2020

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 As far as I know there is no 'Animate' running. The only things running that I'm aware of are Lightroom CC and Photoshop CC.

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Aug 09, 2020 0