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Brush, Pencil and all tool strokes not registering when drawing rapidly

Community Beginner ,
Feb 26, 2017

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Hey All,

I've just migrated all my data to a new computer, and both versions of Flash I have (CS5 & CC 2015) are now experiencing this problem.

When I draw rapidly, every second brush stroke doesn't register.

It's not just the Brush and Pencil tool either. It's all tools that I've tested: Eraser, Lasso, Line Tool, Free Transform, Rectangle Tool etc are all dropping 'strokes' when I try to use them rapidly.

It happens when using my Cintiq, but not with mouse. It doesn't exist in any other Adobe program. I downloaded Animate CC 2017 to see if it was a glitch caused by migration, that doesn't seem to be the case. The problem also exists in Animate.

I'm using a 2015 iMac, Sierra OS, 32GB of RAM. Cintiq 27QHDT with up to date drivers.

I've been really digging around and found people with similar problems, but no solution. Would love to hear from anyone that could help :^)

This problem was specific to Mac OS 10.12 using wacom tablets. It can be fixed by installing the latest wacom drivers.

In case new drivers are not available for your wacom device, perhaps downgrading your OS to 10.11 is the only option to avoid this problem.

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Brush, Pencil and all tool strokes not registering when drawing rapidly

Community Beginner ,
Feb 26, 2017

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Hey All,

I've just migrated all my data to a new computer, and both versions of Flash I have (CS5 & CC 2015) are now experiencing this problem.

When I draw rapidly, every second brush stroke doesn't register.

It's not just the Brush and Pencil tool either. It's all tools that I've tested: Eraser, Lasso, Line Tool, Free Transform, Rectangle Tool etc are all dropping 'strokes' when I try to use them rapidly.

It happens when using my Cintiq, but not with mouse. It doesn't exist in any other Adobe program. I downloaded Animate CC 2017 to see if it was a glitch caused by migration, that doesn't seem to be the case. The problem also exists in Animate.

I'm using a 2015 iMac, Sierra OS, 32GB of RAM. Cintiq 27QHDT with up to date drivers.

I've been really digging around and found people with similar problems, but no solution. Would love to hear from anyone that could help :^)

This problem was specific to Mac OS 10.12 using wacom tablets. It can be fixed by installing the latest wacom drivers.

In case new drivers are not available for your wacom device, perhaps downgrading your OS to 10.11 is the only option to avoid this problem.

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Adobe Community Professional ,
Feb 26, 2017

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install animate cc 2017 and update your cintiq drivers

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Community Beginner ,
Feb 27, 2017

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As stated I've done both of those things my dude. The problem still persists.

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Community Beginner ,
Feb 28, 2017

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Update: As per the suggestion of adobe support, I've uninstalled the updated driver, reinstalled the same version from my old setup. Still no changes, the problem is still there.

Any other suggestions guys?

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Advocate ,
Feb 28, 2017

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Now I may be wrong but it's likely that your iMac's graphics chip simply can't process a 27" Cintiq in addition to calculating vectors. You have to remember that an iMac is essentially just a laptop without an attached keyboard and they're just not that powerful when it comes to graphic calculations. As Animate has grown up, it's requirements have ramped up as well so you might try an earlier version of the software and see if that helps. Animate works fine on all my systems and although I only have a Cintiq 22HD touch I never see performance lag and I've got three monitors running including a 52 " TV attached to my computer.

If that's not it, then it's also possible that Sierra is causing trouble as I've heard a LOT about performance issues regarding it. I'm also running OSX but I use a Hackintosh and I'm running El Capitan and again I don't really see these lags.

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Community Beginner ,
Mar 02, 2017

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Thanks for the detailed reply Asymetrical :^) I honestly don't think it's a graphics lag. It doesn't exist in any other program except Animate. Photoshop CC is running perfectly fine. I don't even think it's 'lag' as such. It's more that it's just not registering strokes at all when you draw rapidly.

I'll try some earlier versions but I'm not holding out much hope. The copies of Flash CC 2015 and CS5 I already had picked up the bug when I tried them out on the new computer.

I think your hunch about Sierra is right. As stated, I'll keep looking for a solution and keep this thread updated.

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New Here ,
Apr 24, 2017

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Goodsniff! I was also having the same problem you were. One of these two fixes solved the problem ( I believe it was the Wacom installation ).

​ Fix #1

​Disconnect Wacom from computer. Remove your Wacom driver & preferences using the Tablet Utility. Restart your computer. Install the latest driver. Restart your Mac. Once the system reloads, connect your Wacom to the computer.

​Fix #2

​In your mouse preferences, speed up the setting of your double-click option.

​One of the two should do the trick! Good luck!

​Cheers

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Community Beginner ,
Apr 27, 2017

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Hey Milton, you and @Preran are right, the driver update has solved the issue! Thankyou both for being so comprehensive. I can finally animate in peace again ☮

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New Here ,
Apr 27, 2017

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New Here ,
Jan 20, 2018

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oh my god im soo glad I discovered your post

fix #2 did it for me, much thanks!

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Community Beginner ,
Mar 02, 2017

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Updates:

I've taken the iMac to Apple:

>They ran a test with Malware Bytes and found nothing wrong with the computer

>They did a complete factory reset of the computer

Annnnd, the problem still remains.

However, the breakthrough I have had is: I've downloaded and tried out Animate CC 2017 on another iMac with Sierra OS. Lo and behold, the brush stroke delay exists on this system too.

That then eliminates the possibility that the problem is stemmed from the individual computer itself. It looks like it might be a compatibility issue between OS Sierra and Adobe Animate CC.

Which is pretty bogus to say the least. I must say I find it very strange no one else that I can find has encountered this problem if it's an OS compatibility issue. However It seems the most likely explanation at the moment. 

I'm going to keep hunting around for a solution, whether it be from Adobe support or whatever work around I can find, and will keep this thread updated.

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Community Beginner ,
Apr 24, 2017

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I'm having the same problem. MBP 2015, Sierra, CC 2017

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Adobe Employee ,
Apr 25, 2017

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Did you try the solution from Milton. From what I understand, most of the Sierra related issues have been fixed in the latest update of Adobe Animate released on March 2016.

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