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Can't access tutorial

New Here ,
Sep 22, 2020

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Hello, this issue has to do with the website rather than the program itself.

I am supposed to access the second tutorial ("How to create 2D animation using Animate") shown in the image below for a class. However, it redirects to the first tutorial (Bone Tool) when it is clicked on. I also searched the internet for the Apple tutorial to see if anyone who tried it posted a link to it, but they also go to the Bone Tool tutorial. When I contacted support through the chat, I was told the tutorial I was looking for had been renamed and it was supposed to be the Bone Tool tutorial. Is this correct? Is the second tutorial no longer available?

 

Screen Shot 2020-09-22 at 7.02.13 PM.png

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Can't access tutorial

New Here ,
Sep 22, 2020

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Hello, this issue has to do with the website rather than the program itself.

I am supposed to access the second tutorial ("How to create 2D animation using Animate") shown in the image below for a class. However, it redirects to the first tutorial (Bone Tool) when it is clicked on. I also searched the internet for the Apple tutorial to see if anyone who tried it posted a link to it, but they also go to the Bone Tool tutorial. When I contacted support through the chat, I was told the tutorial I was looking for had been renamed and it was supposed to be the Bone Tool tutorial. Is this correct? Is the second tutorial no longer available?

 

Screen Shot 2020-09-22 at 7.02.13 PM.png

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Sep 23, 2020 1
New Here ,
Sep 23, 2020

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Thank you

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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you're welcome.

 

p.s. please mark correct answers, if there are any.

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Sep 23, 2020 0
Community Beginner ,
Sep 23, 2020

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Thanks for posting the cached link.  The incorrect link is for the Joseph Labrecque tutorial on the Bone Tool.

 

Does Adobe plan on fixing this link?  I use it in my classes and it is very confusing and annoying.  Adobe has NOT been good in repsonding to my emails.  Do you know of a better way to contact them?

 

Thanks again for the quick reply and thanks to eme02!

 

Deborah

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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i don't know any way to report broken adobe.com links (and their part 2 tutorials are particularly problematic).  adobe used to have a web page for that, but it's gone or, at least, i can't find it anymore.

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Sep 23, 2020 0
Community Beginner ,
Oct 01, 2020

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I have also tried contacting Adobe, with NO luck.

I wish they would make it easier, since ALL of my students PAY for their software.

I have found NO way to contact them.  Adobe's support is really terrible.

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Oct 01, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 01, 2020

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last week i left a message for one of the authors about the broken link but haven't heard back.  you could try a private message for joseph lebrecque.  i see him post messages in this forum periodically.

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Oct 01, 2020 0