Can't export animation

[caitlins56350277]

I'm new to animate and made my first animation, but when I go to test the movie or to export it, the progress bar gets to 100 and then it crashes.  I tried each scene individually and they each work on their own, but not the entire movie.  Thanks for any help you can give!

[kglad]

how many frames in all the scenes totaled?  do they exceed 16,000?

if not, reset your preferences:

assign a custom keyboard shortcut

reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm preferences have been reset by confirming the custom keyboard shortcut has been reset

test your fla.

p.s.  make sure you save a backup fla before testing.