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Can't import (copy) illustrator file to animate

Explorer ,
May 07, 2019

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Hi, i created an illustration in Illustrator CC 2018 and tried to copy it to Animate CC 2018 and i got the message: "Could not import the file because the file type is unrecognized." So i tried saving it as .ai and. svg and importing it but got the message: "One or more files were not imported because there were problems reading them."

Any help would be appreciated. Thank you.

Hello. Since nothing i tried seemed to be working, i decided to removie Animate and re-download it. It works now. But i appreciate the help

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Can't import (copy) illustrator file to animate

Explorer ,
May 07, 2019

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Hi, i created an illustration in Illustrator CC 2018 and tried to copy it to Animate CC 2018 and i got the message: "Could not import the file because the file type is unrecognized." So i tried saving it as .ai and. svg and importing it but got the message: "One or more files were not imported because there were problems reading them."

Any help would be appreciated. Thank you.

Hello. Since nothing i tried seemed to be working, i decided to removie Animate and re-download it. It works now. But i appreciate the help

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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in animate, click file>import>import to library and select ai from the file type drop down.

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May 07, 2019 0
Explorer ,
May 07, 2019

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I did, but i get the message that there was a problem reading it.

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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attach a screenshot showing the selected ai file just before you click open.

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May 07, 2019 0
Explorer ,
May 07, 2019

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Posnetek zaslona (159).png

"Test" is the file

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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you didn't select for ai files.

but assuming Test is revealed when you do and it fails to import, it's probably corrupted.  re-save it.

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May 07, 2019 0
Explorer ,
May 07, 2019

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Tried it again with ai files selected and tried saving it again. But still the same message.

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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upload your ai file somewhere and post a link.

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May 07, 2019 0
Explorer ,
May 07, 2019

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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i had no problem importing:

Screenshot - 5_7_2019 , 10_06_44 AM.png

reset your preferences and retry importing

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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May 07, 2019 0
Explorer ,
May 07, 2019

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It still does not work for me. But i did just realise that my Illustrator version is newer (2019), while the animate is 2018. Could that be the problem?

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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no, you would see an incompatibility message (eg, when trying to import with flash cs6).  i was able to import using animate 2018 and 2019.

did you successfully reset your preferences and confirm that (eg by seeing one or more customized keyboard shortcuts reset)?

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May 07, 2019 0
Explorer ,
May 07, 2019

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I believe so. I did not change any shortcuts or anything as i did not use Animate much.

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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customized a shortcut

reset your preferences

confirm your shortcut was 'un-customized'

retry importing your ai file

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May 07, 2019 0
Explorer ,
May 07, 2019

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Still not working

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May 07, 2019 0
Adobe Community Professional ,
May 07, 2019

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were you able to confirm that your preferences had been reset?

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May 07, 2019 0
Advocate ,
May 08, 2019

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Hi mexom

just in between: Have you tried other AI files? Is it only the one TEST which doesn't import?

Klaus

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May 08, 2019 0
Explorer ,
May 08, 2019

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Hello. Since nothing i tried seemed to be working, i decided to removie Animate and re-download it. It works now. But i appreciate the help

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May 08, 2019 0
kglad LATEST
Adobe Community Professional ,
May 08, 2019

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you're welcome.

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May 08, 2019 0