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Can't Open Adobe Animate

New Here ,
Dec 04, 2018

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If I open the Adobe Animate CC 2018; after some time it closes automatically.

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Can't Open Adobe Animate

New Here ,
Dec 04, 2018

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If I open the Adobe Animate CC 2018; after some time it closes automatically.

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405

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 05, 2018

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is there an error message?

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Dec 05, 2018 0
New Here ,
Dec 07, 2018

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No, without any error it closes down.

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Dec 07, 2018 0
Adobe Employee ,
Dec 05, 2018

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In addition to what Kglad asked, can you answer the following for us:

- The OS that you are on

- The version of OS

As initial troubleshooting try clearing preferences Re-create preferences

See if your graphic drivers are up to date by visiting the manufacturer's site.

If that did not help, try doing a clean install of  Adobe Animate using Use the Creative Cloud Cleaner Tool to solve installation problems,  reinstall the software.

Let us know if you need more help.

Thanks,

Preran

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Dec 05, 2018 0
New Here ,
Dec 07, 2018

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I have windows 10

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Dec 07, 2018 0
Adobe Community Professional ,
Dec 07, 2018

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did you successfully reset your preferences?

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Dec 07, 2018 1
New Here ,
Dec 11, 2018

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How can I do it?

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Dec 11, 2018 0
Adobe Community Professional ,
Dec 11, 2018

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reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Dec 11, 2018 1
Preran LATEST
Adobe Employee ,
Dec 12, 2018

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Let us know if the solution above helped, or if you need more assistance.

I would also suggest doing a clean install of your software after uninstalling with the Creative Cloud cleaner

Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran

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Dec 12, 2018 0