Can't Open Adobe Animate

[Laxmi_Niwas_Jangid]

If I open the Adobe Animate CC 2018; after some time it closes automatically.

[kglad]

is there an error message?

[Laxmi_Niwas_Jangid]

No, without any error it closes down.

[Preran]

In addition to what Kglad asked, can you answer the following for us:

- The OS that you are on

- The version of OS

As initial troubleshooting try clearing preferences Re-create preferences

See if your graphic drivers are up to date by visiting the manufacturer's site.

If that did not help, try doing a clean install of  Adobe Animate using Use the Creative Cloud Cleaner Tool to solve installation problems,  reinstall the software.

Let us know if you need more help.

Thanks,

Preran

[Laxmi_Niwas_Jangid]

I have windows 10

[kglad]

did you successfully reset your preferences?

[Laxmi_Niwas_Jangid]

How can I do it?

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[Preran]

Let us know if the solution above helped, or if you need more assistance.

I would also suggest doing a clean install of your software after uninstalling with the Creative Cloud cleaner

Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran