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Cannot Pay or update to pay. Please Help!

New Here ,
Jul 02, 2020

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2020-07-02_1005.png

I keep getting this error. I recently payed for Adobe Premiere Pro hoping it would update and pay but it doesn't seem like it worked. Though I had payed for it? I am not sure I tried everything I could do. Can anyone help? 

I also cannot seem to buy Animate again because I wanted to switch to monthly plan. It says I already have it for annual plam, monthly plan.2020-07-02_1005_001.png

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Error, Product issue

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Cannot Pay or update to pay. Please Help!

New Here ,
Jul 02, 2020

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2020-07-02_1005.png

I keep getting this error. I recently payed for Adobe Premiere Pro hoping it would update and pay but it doesn't seem like it worked. Though I had payed for it? I am not sure I tried everything I could do. Can anyone help? 

I also cannot seem to buy Animate again because I wanted to switch to monthly plan. It says I already have it for annual plam, monthly plan.2020-07-02_1005_001.png

TOPICS
Error, Product issue

Views

29

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 02, 2020 0
kglad LATEST
Adobe Community Professional ,
Jul 02, 2020

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check if your credit card has expired and check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if you can't resolve the problem by changing a problematic payment method in your account, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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