Crashing

[#1]

Hello! I need some help. When I'm drawing in Animate CC it constantly crashes! At first it would simply save Recovery Files--even though I have auto save on--but this last time was different. It crashed, I restarted, and ALL my weeks worth of progress was GONE! The output read "Could not load scene into memory. Your file may be damaged." Obviously I'll never get my work back... but I'd like it to not happen again! It's really set me back on my deadlines and I feel very disheartened. Does anyone know how to stop these crashes from happening? I appreciate any input at all!

Love,
Belauna

[#2 · Accepted solution]

Hi mate,

First thing you need to do is organise a proper backup system. Large SSDs and HDDs are very affordable these days.

You mention deadlines. It is unacceptable for any professional of any kind to work on a computer and not have automated daily backups - this means two more copies on two external locations on top of what you work on.

Also get into the habit to save your files under a new name every few hours, so that even if you lose a file it is only these few hours of work that you lose.

Update your OS and drivers, shut down any programs that you do not use and disable any resident programs running in background. See if this makes a difference.

If your computer does strange things sometimes, run MemTest86. Check the health of your SSD/HDD with a tool from their manufacturer.

Try different versions of Flash/Animate to see if they also crash.

Try to take note when you get crashes.

You need to figure out what combination of factors contributes to this instability.

For example, I have determined that CS6 is a very stable version of Flash on Windows. It crashes very rarely and almost never corrupts files.

[#3]

Thank you thank you thank you!!! I'm rather new to Animate so all these tips are super duper helpful. Thanks again!!!