Erreur lancement Animate

Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Bonjour,

 

J'ai un problème lors du lancement d'animate, je viens juste de l'installer et impossible de le lancer, il plante à chaque fois avec un rapport d'erreur. Je vous met une capture du rapport d'erreur, je ne sais pas si c'est déjà arrivé à certains d'entre vous ?

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correct answers 1 Correct Answer

Adobe Employee , Oct 22, 2020 Oct 22, 2020
@manon5FB9 @Preran / All Just want to let you know that we have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup is leading to the crash. We are working on a fix for this and will let you know as soon as there is an update on this. Thanks! Mohan

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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reset your preferences -  https://helpx.adobe.com/animate/using/set-preferences.html

 

p.s.  please don't attach images to adobe forums (that then require downloading to view).  embed images using the "insert photo" icon at the top of the reply field.

 

kglad_0-1603290689308.png

 

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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thanks for your answer but i tried and it still Capture d’écran 2020-10-21 à 16.22.03.pngdoesn't work 😞

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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then reinstall after updating your os:

uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
check for, and if available, update your os
restart your computer (don't skip this)
use the desktop app to reinstall animate

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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J'ai désinstallé animate, mis à jour mon ios, redémarré mon ordinateur, installé animate de nouveau et j'ai toujours le même rapport d'erreur au lancement... 😞

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hi,

 

I see a similar issue on the forum, and I am not quite sure if this is update related yet. I suggest getting in touch with our tech support team http://adobe.ly/21iudtV They should be able to assist,.

 

Thanks,

Preran

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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@manon5FB9 @Preran / All

Just want to let you know that we have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup is leading to the crash. We are working on a fix for this and will let you know as soon as there is an update on this.

 

Thanks!

Mohan

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