File damaged and recover file disappeared.

New Here ,
Sep 27, 2020 Sep 27, 2020

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My friend's Animate CC just crashed after she accidentally clicked (edit multiple frame) and now her save file is damaged, previously there was a recover file in the folder with the save file but it disappeared after it crash, PLEASE help either fix the save file or find the recover file as this is a 4 days work.

 

Thank you.

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Adobe Community Professional ,
Sep 27, 2020 Sep 27, 2020

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Hi.

 

It seems the main timeline structure and the Library structure are lost, unfortunately.

image.png

 

Does your friend have a working SWF? If she does, maybe it's still possible to decompile it to a FLA using a software like Sothink SWF Decompiler.

 

Please let us know.

 

Regards,

JC

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New Here ,
Sep 27, 2020 Sep 27, 2020

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  1. She has a working mov file which she exported but there are still a lot of progress lose in the file. There was a recover file next to the save file previously but it disappeared after the crash, I wonder if there is a way to get that file back?

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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On Windows, the auto-recovery files should be located at:

<INSTALLATION_DRIVER>:\Users\<USERNAME>\AppData\Local\Adobe\Animate CC <VERSION>\<LANGUAGE>\Configuration

 

Example:

C:\Users\joaoc\AppData\Local\Adobe\Animate 2020\en_US\Configuration

 

On Mac, it seems the files are located at (I'm not a Mac user):

~/Library/Application Support/Adobe/Flash CC 2015/en_US/Configuration/

 

Please keep in mind that when you exit Animate normally, the auto-recover files are deleted.

 

See more info here:

https://helpx.adobe.com/animate/using/set-preferences.html

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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If she doesn't find the file, then the only way I can think of recovering her file is through the SWF.

 

Hasn't she tested her movie using Control > Test (Ctrl/Cmd + Enter) at any time?

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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Actually there's a third option if she can't find the auto-recovery file and the SWF.

 

She can install a file recovery software like Recuva and search for all FLAs that have been deleted in her storage device.

 

Please let us know.

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New Here ,
Sep 28, 2020 Sep 28, 2020

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Thank you for the reply.

She has only recover part of the progress with swf and the recover file can't be found anywhere, even in the configuration folder. Maybe it was deleted when animate close. She already spent the whole day redoing all the work.

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