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Flash CS6 Crashes Upon Import

New Here ,
Dec 08, 2017

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It does not matter what I'm trying to import, Flash keeps on crashing. It doesn't matter if I drag and drop or use Command R (MAC) or select import from the drop down menu, a progress bar appears and then Flash crashes. I've searched and have yet to find a solution.

We are running into the same issue. I think it has something to do with Apple's new file system APFS. Our solution is to repartition the drive and add a Mac OS Extended partition and copy the Flash CS6 directory to it and run it from there.

Hope this solves your issue.

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Performance, Product issue

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Flash CS6 Crashes Upon Import

New Here ,
Dec 08, 2017

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It does not matter what I'm trying to import, Flash keeps on crashing. It doesn't matter if I drag and drop or use Command R (MAC) or select import from the drop down menu, a progress bar appears and then Flash crashes. I've searched and have yet to find a solution.

We are running into the same issue. I think it has something to do with Apple's new file system APFS. Our solution is to repartition the drive and add a Mac OS Extended partition and copy the Flash CS6 directory to it and run it from there.

Hope this solves your issue.

TOPICS
Performance, Product issue

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Dec 08, 2017 0
Adobe Community Professional ,
Dec 08, 2017

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Dec 08, 2017 0
New Here ,
Dec 08, 2017

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Okay, so I tried Ctrl+Alt+Shift while opening Flash to reset preferences. Nothing has changed.

The only file I could find to delete was on my MAC was: /Library/Application Support/Macromedia/FlashAuthor.cfg.

That's gone and nothing has changed.

Please let me know what else to do. So very frustrating.

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Dec 08, 2017 0
Adobe Community Professional ,
Dec 08, 2017

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I wasn't getting a crash, but I was getting a frequent error in CS6. Uninstalling it and reinstalling from the Creative Cloud menu, followed by an update to take it from 12.0 to 12.0.2, solved those errors.

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Dec 08, 2017 0
New Here ,
Dec 20, 2017

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Out of curiosity, are you using the High Sierra OS (newest as of Dec 2017)? I haven't had to import any files for a while now, but now it crashes. The only thing I can think that changed is my OS, but I'm not even sure if that was before or after the last time I successfully imported something. I need help! Rival programs are $400 and I'd rather keep Flash!

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Dec 20, 2017 0
New Here ,
Dec 26, 2017

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I am also having this issue on macOSX High Sierra, CS6.  Any kind of file that I'm trying to import will automatically crash the program.  I have tried resetting my preferences and it doesn't work.

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Dec 26, 2017 0
New Here ,
Jan 10, 2018

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This happenes for me as well. I have just started learning Flash, but can't make what I want to do when I can't import any files. Hopefully Apple can launch an update to their operation system where this is sorted

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Jan 10, 2018 1
Adobe Employee ,
Jan 12, 2018

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If anyone here has a computer with a previous version of the OS installed, can they let us know if Flash Pro is working as intended on that computer?

Thanks,

Preran

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Jan 12, 2018 0
New Here ,
Jan 15, 2018

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We are running into the same issue. I think it has something to do with Apple's new file system APFS. Our solution is to repartition the drive and add a Mac OS Extended partition and copy the Flash CS6 directory to it and run it from there.

Hope this solves your issue.

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Jan 15, 2018 0
Adobe Community Professional ,
Jan 15, 2018

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I did some testing. Importing into CS3 works fine, but even invoking the the import to stage or import to library crashes CS6.

A significant change between CS3 and CS6 was that with CS3 I believe that all importers were initialized when you opened CS3. As a way to speed up launching, the importers for CS6 were only initialized when you first did an import. After all, a lot of Flash Pro sessions don't require importing, and so why make people wait for importers in the sessions they're not going to need them.

Reseting the CS6 preferences introduces a new problem, where you get a message saying you may need to reinstall. I did an uninstall and a reinstall. When that finishes I'll post an update!

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Jan 15, 2018 0
Adobe Community Professional ,
Jan 15, 2018

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The reinstall did fix the problem introduced by deleting preferences, but still it crashes with Command-R.

I don't know for sure if it's High Sierra or APFS in particular. I'm on both of those, and can't easily test HFS+. PolkaPower found that to be good work around, so I think I will mark that as Correct for now.

Preran happy birthday, and can I send you crash logs for someone to look at? It seems like it's a Java related problem, and ought to be fixable.

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Jan 15, 2018 0
Adobe Employee ,
Jan 16, 2018

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Thank you, Colin

The team can investigate the files only for the latest versions of Adobe Animate, I am not sure if they can dot that for CS. Let me know.

Thanks,

Preran

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Jan 16, 2018 0
Adobe Community Professional ,
Jan 17, 2018

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I wasn't thinking that you would make a fix to Flash Pro CS6, but that if an Animate engineer who knows macOS looked at a crash log, that could lead to a suggestion about what in macOS could be done to work around the issue.

Here is an example crash log, if you can find a volunteer in the team to take a look:

http://colin.scienceninja.com/flashprocs6importcrashlog.txt

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Jan 17, 2018 0