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Flash CS6 crashes while loading

Community Beginner ,
May 17, 2012

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Hi everyone,

I have problem with loading fresh installed Flash CS6.

Yesterday I reinstalled system (win7, 64bit), and start downloading and installing Adobe programs. Everything worked fine, Flash started, I made few banners, and gone to sleep.

Today, when I started computer, I got notification that there are some updates, also for Flash.

After installing that I can't start Flash. I'm clicking on icon, I see welcome screen, and while 'Initializing fonts' everything just dissapear. No error, no alert, nothing.

Any idea?

Thanks,

Pawel

Correct answer by MacGyver97 | Community Beginner

Actually, just solved the problem (permanently):

If you go to:

C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

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Flash CS6 crashes while loading

Community Beginner ,
May 17, 2012

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Hi everyone,

I have problem with loading fresh installed Flash CS6.

Yesterday I reinstalled system (win7, 64bit), and start downloading and installing Adobe programs. Everything worked fine, Flash started, I made few banners, and gone to sleep.

Today, when I started computer, I got notification that there are some updates, also for Flash.

After installing that I can't start Flash. I'm clicking on icon, I see welcome screen, and while 'Initializing fonts' everything just dissapear. No error, no alert, nothing.

Any idea?

Thanks,

Pawel

Correct answer by MacGyver97 | Community Beginner

Actually, just solved the problem (permanently):

If you go to:

C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

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May 17, 2012 2
May 17, 2012

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Please follow this process before launching the application.

1. Launch the application

2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

3. Delete the professional setting Yes/ no pop up would appear

4. Select YES

Please let me know if its works for you.

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May 17, 2012 1
Community Beginner ,
May 18, 2012

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Hi

Thank you very much for quick and accurate response

It's works really good, but there is one 'glitch' - I have to do it every time I'm starting Flash. In other case program crashes like earlier.

But I can start it and work, so thanks again.

I hope this bug will be fixed soon.

Best,

Pawel

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May 18, 2012 0
Community Beginner ,
May 21, 2012

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I seem to be having this same exact issue on Windows 7 (64-bit). Fresh installation that started once, and then crashed on subsequent loads. Resetting the preferences, as suggested does the trick, but future launches continue to crash while the Fonts are initializing.

Any ideas as to what to do to make this a permanent "stick"?

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May 21, 2012 0
Community Beginner ,
May 21, 2012

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Actually, just solved the problem (permanently):

If you go to:

C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

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May 21, 2012 4
May 21, 2012

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Hi

Could you please share fontinfo.txt file.

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May 21, 2012 0
Community Beginner ,
May 21, 2012

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Thank you very much

Your nickname is fully deserved.

Best,

Pawel

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May 21, 2012 0
Community Beginner ,
May 22, 2012

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@ pawel.nejman: You're welcome! Glad I could help. I remembered once encountering this problem with Flash a few versions ago. Looks like it persists, depending on what fonts or number of fonts installed on your system

@jose_flash_ookken: There's nothing to share since the file is going to end up being a 0KB (empty) file. Just locate it on your hard drive, and follow my instructions. The problem could stem from some fonts that have strange characters in their font names (like "!"). !PaulMaul is an example.

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May 22, 2012 0
New Here ,
May 23, 2012

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Thanks, I had the same problem. Crashed on load (while installing fonts). Was driving me crackers.

You're brilliant!

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May 23, 2012 0
Adobe Employee ,
May 23, 2012

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Hi All,

We are investigating if this is a possible bug. Can some of you who have encountered the bug confirm the following?

  • On your Win7 machine, have you turned your UAC on?
  • Is Firewall enabled on your systems?
  • Did you clear Flash Pro preferences and set your systems to a clean state before you installed the update?

Please let us know.

Thanks,

Suhas Yogin

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May 23, 2012 0
Community Beginner ,
May 24, 2012

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Hi

My answers for your questions are:

1. UAC is turned off

2. Firewall - yes, I use Kaspersky Internet Security 2012 12.0

3. No I didn't. One day I installed clear system, downloaded and installed Flash, next day I got notification about update, and I just installed it.

Best,

Pawel

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May 24, 2012 0
Community Beginner ,
May 24, 2012

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Hi Suhas,

1. UAC is off

2. Firewall is on (using Windows 7 Firewall)

3. System was brand new, and even after repeatedly clearing the Preference files for Flash, I kept crashing. Note that this bug has appeared in the past for me on other systems with earlier versions of Flash. Probably just a distaste for some of the fonts I have installed.

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May 24, 2012 0
Adobe Employee ,
May 24, 2012

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Thanks, guys! However, this doesn't get us too far ahead. Could you upload and share your log files with me?

Regards,

Suhas Yogin

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May 24, 2012 0
Community Beginner ,
Jun 01, 2012

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Suhas,

What is the file location path to the log file that you're asking for?

Thanks.

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Jun 01, 2012 0
Adobe Employee ,
Jun 05, 2012

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Hello,

The logs can be found at:

Win: Program Files\Common files\Adobe\Installers or \Documents and Settings\<user>\Local Settings\ApplicationData\Adobe\AAMUpdater\1.0\

Mac: /Library/Logs/Adobe/Installers or ~/ Library/ApplicationSupport/Adobe/AAMUpdater/1.0/

Regards,

Suhas Yogin

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Jun 05, 2012 0
New Here ,
Jun 23, 2012

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Thanks MacGyver....saved me a lot of head scratching!!

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Jun 23, 2012 0
New Here ,
Apr 29, 2013

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Worked for me. Awesome ! Thanks !

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Apr 29, 2013 0
New Here ,
Aug 09, 2013

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I don'have the file fontinfo.txt file
The only txt file I have is filelist.txt
My OS in windows 8 OEM and my software Adobe FLash Cs& Proessional included in Acobe CS6 Design Web Premium

Flash crashes at start and create a log file
I tryed also to remove and install it again

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Aug 09, 2013 0
New Here ,
May 11, 2018

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Please Share the fontinfo.txt, because i can't find it

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May 11, 2018 0
New Here ,
Jun 02, 2018

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Hi! Hope you're still here, Mac! Looking into my files, it seems the fontinfo.txt file is missing. I looked everywhere for it, but its still missing. :'D

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Jun 02, 2018 0
Adobe Community Professional ,
Jun 02, 2018

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The earlier part of this topic was from 6 years ago. I don't see fontinfo.txt either, maybe things have changed in that time?

What is your current error, that made you look for that file?

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Jun 02, 2018 0
New Here ,
Jun 02, 2018

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Hi   I cant open Flash CS6 Pro at all! It will have the red startup screen, get stuck on "Initializing Fonts" and immediately close without any warning. I couldn't find anything else that had this problem specifically with a newer solution

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Jun 02, 2018 0
Adobe Community Professional ,
Jun 02, 2018

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Happy that you got here at least.

Are you a Creative Cloud subscriber? That would simplify things.

You could try the update on this page, see if that helps:

Adobe - Adobe Flash - Downloads

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Jun 02, 2018 1
New Here ,
Jun 02, 2018

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I don't know, but if it means if I use the new CC versions, the no :') I tried to update it, and I don't think it worked. It's still stuck on its "Initializing Fonts" page!! I've also restarted my computer and updated it, too.

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Jun 02, 2018 0
Adobe Community Professional ,
Jun 03, 2018

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I was asking about CC because you could have reinstalled CS6 from that.

But I realize now that you may have the same issue that others are reporting. A recent Windows update has stopped Animate opening, in the same way that you're seeing with CS6. Someone did find a workaround, see message 50 in this topic (it's on the second page of posts):

Adobe Animate CC 2018 Crashing on startup, Windows 10

Short version is that the poster found that stopping the process 'fontdrvhost.exe' would then let Animate run ok. The fonts wouldn't look right, but at least you could do some work. Same might work for CS6.

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Jun 03, 2018 0
Adobe Community Professional ,
Jun 03, 2018

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Just re-reading some of the earlier posts. MacGyver97's message 4 might help the people with Animate problems.

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Jun 03, 2018 0
New Here ,
Jun 03, 2018

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Unfortunately, it didn't work. There were two tasks I stopped- I actually got it to run for about an hour last night, but after I closed it and tried to start it up the same way, it loaded super fast until it hit the same "Initializing Fonts" and instantly crashed! It usually would take its time but now it stops immediately.

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Jun 03, 2018 0
New Here ,
Sep 19, 2012

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GOD Bless you ... T _ T all f***n day trying ... just now mi free ...

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Sep 19, 2012 0
New Here ,
Mar 18, 2013

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Hi,

I did this and it worked Flash CS 6 is working fine but one issue i am facing after doing this that is while working on any file whenever i am attempting to change the font property (like from arial to somethign else) it is being hanged for few moments like 1 to 2 minutes.

Can you also help in solving this issue.

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Mar 18, 2013 0
Community Beginner ,
May 30, 2012

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Same problem here.  Even Flash CS5.5 does not work.

I really need this fixed asap!

I tried to look in the fontinfo.txt file for weird characters, but could not find any.  The file itself as the configuration folder is with "read-only" disabled. So the answer for the topic is not correct.

Are there some other suggestions maybe?

Thank you.

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May 30, 2012 0
Community Beginner ,
Jun 01, 2012

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@brdcphoto,

Did you actually delete everything in the fontinfo.txt file, or just look for weird characters? I don't know for a fact that weird characters in the file fail to cause Flash to launch. It could also be the sheer number of fonts too if the .txt file is large enough. Empty the .txt file, save as Read Only (you need to ENABLE this option, not Disable as in your post), and then try restarting Flash.

My fix works on Flash CS5.5 and CS6.

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Jun 01, 2012 0
Community Beginner ,
Jun 05, 2012

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This worked!  For CS5 and CS6!

Thx

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Jun 05, 2012 0
New Here ,
Apr 12, 2014

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Wasted two hours on this upsetting issue.

Updating Adobe Extension Manager helped.

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Apr 12, 2014 0
New Here ,
May 22, 2016

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MacGyver97  thanxxxxxxxxxxxxxxxxxxxx broooo

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May 22, 2016 0
New Here ,
May 22, 2017

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I have windows 10, 64 bit, and i cant find the fontinfo.txt folder in AppData.

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May 22, 2017 0