Flash Professional CS6 Crashes on MacOS High Sierra

New Here ,
Feb 09, 2018 Feb 09, 2018

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Hiya, folks. I've got Flash Professional CS6 version 6.0.2.529 installed on MacOS High Sierra, and when I've start off with a new ActionScript 3.0 file, and then tried to choose File > Import > Import to Library to try to import a bitmap file, this app have quit unexpectedly repeatedly, and there a problem detail and system configuration that I've copied onto this thread below:

Process:               Adobe Flash CS6 [3286]

Path:                  /Applications/Adobe Flash CS6/Adobe Flash CS6.app/Contents/MacOS/Adobe Flash CS6

Identifier:            com.adobe.flash

Version:               12.0.2.529 (12.0.2)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Flash CS6 [3286]

User ID:               501

Date/Time:             2018-02-09 20:49:47.956 -0800

OS Version:            Mac OS X 10.13.3 (17D47)

Report Version:        12

Anonymous UUID:        676B2AA2-B8B0-0D59-FFAD-E1D1026B215D

Time Awake Since Boot: 8900 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000040

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

Thread 43:: Java: Thread-3

0   libsystem_kernel.dylib        0xa76f4742 mach_msg_trap + 10

1   libsystem_kernel.dylib        0xa76f3d7f mach_msg + 47

2   libjvm.dylib                  0x6bc0c8b6 0x6bbf7000 + 88246

3   libjvm.dylib                  0x6bd41d05 0x6bbf7000 + 1355013

4   libjvm.dylib                  0x6bd4523a JVM_Sleep + 254

5   libjvmlinkage.dylib            0x144519c8 JVM_Sleep + 72

6   ???                            0x8080b9d9 0 + 2155919833

7   ???                            0x80803e31 0 + 2155888177

8   ???                            0x8080430d 0 + 2155889421

9   ???                            0x80801374 0 + 2155877236

10  libjvm.dylib                  0x6bca64a3 0x6bbf7000 + 717987

11  libjvm.dylib                  0x6bca6215 0x6bbf7000 + 717333

12  libjvm.dylib                  0x6bcb3139 0x6bbf7000 + 770361

13  libjvm.dylib                  0x6bcb2fc1 0x6bbf7000 + 769985

14  libjvm.dylib                  0x6bcb2f40 0x6bbf7000 + 769856

15  libjvm.dylib                  0x6bcb2d8d 0x6bbf7000 + 769421

16  libjvm.dylib                  0x6bcb2bc3 0x6bbf7000 + 768963

17  libjvm.dylib                  0x6bc0c08c 0x6bbf7000 + 86156

18  libsystem_pthread.dylib        0xa782c50d _pthread_body + 347

19  libsystem_pthread.dylib        0xa782c3b2 _pthread_start + 357

20  libsystem_pthread.dylib        0xa782ba8e thread_start + 34

VM Region Summary:

ReadOnly portion of Libraries: Total=522.9M resident=0K(0%) swapped_out_or_unallocated=522.9M(100%)

Writable regions: Total=793.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=793.9M(100%)

                                VIRTUAL   REGION

REGION TYPE                        SIZE    COUNT (non-coalesced)

===========                     =======  =======

ATS (font support)                33.2M        9

Accelerate framework               256K        3

Activity Tracing                   256K        2

CG backing stores                101.4M       19

CG image                            24K        5

CoreAnimation                        4K        2

CoreGraphics                         8K        2

CoreImage                           16K        3

CoreUI image data                 1720K       17

CoreUI image file                  180K        3

IOKit                             1620K        6

Image IO                            24K        5

Java                             225.2M        8

Java (reserved)                   9908K        5         reserved VM address space (unallocated)

Kernel Alloc Once                    8K        2

MALLOC                           347.6M      151

MALLOC guard page                   64K       16

Mach message                         8K        2

Memory Tag 240                    26.2M      109

Memory Tag 240 (reserved)            4K        2         reserved VM address space (unallocated)

Memory Tag 242                      12K        2

Memory Tag 249                     156K        3

OpenGL GLSL                        128K        3

Stack                             45.5M       52

Stack Guard                       56.3M       64

VM_ALLOCATE                       5336K      234

__DATA                            26.8M      408

__FONT_DATA                          4K        2

__GLSLBUILTINS                    2588K        2

__IMPORT                            32K        7

__LINKEDIT                       128.1M      109

__OBJC                            4920K      147

__TEXT                           394.8M      378

__UNICODE                          560K        2

mapped file                        1.6G      734

shared memory                      972K       29

===========                     =======  =======

TOTAL                              3.0G     2511

TOTAL, minus reserved VM space     3.0G     2511

[removed - kglad]

Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

So, did you guys know what you think might solve this problem?

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 19, 2018 Feb 19, 2018
I heard back about whether it would be possible for someone on the team to check into my crash log, and it seems everyone is busy on new features. That's good for Animate, but not so good for CS6 users. CS6 is still needed to support AS2 projects, and ones that use TLF, Animate can't do either of those things.One idea I'll try later is to put CS6 onto an external HFS+ drive, that might be enough to stop the crashing. I'll also ask around to see if anyone can help me to look at the crash log.My s...

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Adobe Community Professional ,
Feb 10, 2018 Feb 10, 2018

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import to your library.

if that doesn't help and that crash happens with all bitmaps:

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

if that fails,

after securing your serial number, use the uninstaller to properly uninstall cs6

clean per Use the Creative Cloud Cleaner Tool to solve installation problems

restart your computer

reinstall cs6

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Adobe Community Professional ,
Feb 10, 2018 Feb 10, 2018

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By the way, the crash happens regardless of what it was you were trying to import. Just typing Command-R, where you haven't even selected a file to import, is enough to cause the crash. It's while initializing the importers that the crash happens.

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Adobe Community Professional ,
Feb 10, 2018 Feb 10, 2018

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i'm still using sierra so i don't see the problem.

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Adobe Community Professional ,
Feb 10, 2018 Feb 10, 2018

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Indeed. It is High Sierra specific.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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I am not sure if there is any push towards fixing issues in CS6. Do let us know what you hear from the team.

Thanks,

Preran

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Adobe Community Professional ,
Feb 12, 2018 Feb 12, 2018

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They didn't reply! I'm not expecting a fix to CS6, but if someone could look at my crash log they may be able to suggest something in High Sierra that could be fixed.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Got you. Am checking with the team to see if they got a chance to look at the file.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Hi,

Colin has reached out to us with this issue but unfortunately we do not have any workaround at this point. I did not see this happens with HighSierra on Mac OS Extended (Journaled). Can you please let me know the partition type that you are using? Is it APFS?

Thanks!

Mohan

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Adobe Community Professional ,
Feb 13, 2018 Feb 13, 2018

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That's one part of the formula I hadn't mentioned here. It only happens with APFS, a work around is to revert your system to HFS+. But that's a traumatic experience to go through.

Mohan, the team ought to have at least one machine running APFS, so you can reproduce issues like this one. Or if you want to look over my shoulder sometime, you could help me check out my system, after a crash.

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New Here ,
Feb 16, 2018 Feb 16, 2018

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Oh, I'm sorry. I mean I've tried to import the graphics, but this have always caused Flash Professional CS6 to crash unexpectedly on MacOS High Sierra, since CS6's final update. So, what do you think that actually solve and fix this problem, just getting Adobe Animated CC or what?

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Hi, Moving to Animate CC should help. Will let you know if we get any workaround for CS6 on High Sierra.

Thanks!

Mohan

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Adobe Community Professional ,
Feb 19, 2018 Feb 19, 2018

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I heard back about whether it would be possible for someone on the team to check into my crash log, and it seems everyone is busy on new features. That's good for Animate, but not so good for CS6 users. CS6 is still needed to support AS2 projects, and ones that use TLF, Animate can't do either of those things.

One idea I'll try later is to put CS6 onto an external HFS+ drive, that might be enough to stop the crashing. I'll also ask around to see if anyone can help me to look at the crash log.

My suspicion is that there is going to be some sort of file permissions issue, that could be worked around with a change in High Sierra, without needing a fix in CS6.

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New Here ,
Jan 28, 2019 Jan 28, 2019

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Hi Colin,

Has there been any confirmed fix on this? I'm encountering the same problem (On High Sierra, can't upgrade OS and won't purchase Animate).

Thanks in advance for any response.

Pete

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Adobe Community Professional ,
Jan 28, 2019 Jan 28, 2019

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I don't think anything has changed. My test of running CS6 on an external HFS+ drive did work, so if I just need to check out or fix something in CS6, it works fine with the internal APFS drive. I've even published some Android apps that way. If I did need to do importing into CS6, then I would use the external drive version.

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Adobe Community Professional ,
Feb 10, 2018 Feb 10, 2018

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This crashing is known about. It happens with any action that invokes the importers, including drag to stage, import to stage, or import to library. Completely reinstalling after wiping preferences doesn't help.

I have shown crash logs to the Animate team. I don't know if they are going to look into it in order to make suggestions on how to work around the issue, other than to go back to macOS Sierra.

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Hey guys! Could you PLS! anyone tell me, if it is possible to run (import graphics to Flash CS6 Library) in High Sierra? Or should I stay on Sierra/El Capitan? Thanks! (Animate is not an option for me). 

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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I did found a solution to my original post. If you have your internal drive as APFS format, and Flash pro CS6 runs from there, the import problem happens. If you put Flash Pro CS6 onto an externally connected HFS+, or other format that is earlier than APFS, then the crash doesn't happen.

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