Getting Black screen while animating

New Here ,
Dec 01, 2019 Dec 01, 2019

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I get this screen very often. How do I fix this? I am working on a desktop with 16GB ram and Core i7. 

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Error, Other, Performance, Product issue

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Participant ,
Dec 02, 2019 Dec 02, 2019

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Are your drivers (GPU etc) up to date?

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Not yet. I get the same problem when I upgraded it last month.

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Adobe Employee ,
Dec 06, 2019 Dec 06, 2019

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If you are still facing this issue, I suggest getting in touch with us using this link https://adobe.ly/2WYE62m

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