help my start menu wont load

Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Sunrise5E56_0-1610783142833.png

please help

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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make sure your os display scaling is 100%

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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Its worked before with my resolution and even when i changed it, it still didnt work

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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reset your animate preferences.

 

google it for how

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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that didnt help also the strange thing is ive been using animate for months now and it just randomly did this out of the blue

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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did you confirm you successfully reset your preferences?

 

if no, don't do the following.  just post that info so we can work on that.

 

if yes, uninstall (using the cc desktop app) and remove preferences (if given the option).  then restart your computer and reinstall (do not use the preferences from previous installs if given the option).

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