How can i stop Animate CC to crash by opening and creating a file?

[mariad15065818]

My Animate CC 2019 is keep crashing by opening a file. I need a solution on how to get Animate CC to stop crashing by opening or creating a single file.

[kglad · Accepted solution]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)