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html export is not working after instal

New Here ,
Nov 05, 2019

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I work with a computer W10.

My setup for adobe CC is offline as i work without internet.

When i install adobe CC (full install because the package offline doesn't let me choose which program i want) i don't have any message showing it didn't go well.

Every program seems to work well except for Animate CC.

When i launch animate CC, i can only create projects in SWF.

All projects in html5 don't appear in the launchbox.

 

I have 2 messages during the opening :

image.pngimage.png

 

When i try to re-install Adobe CC pack, the same error shows every time.

Does anyone have an idea that can solve my problem?

 

Thanks

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Download and install, Error, Product issue

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html export is not working after instal

New Here ,
Nov 05, 2019

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I work with a computer W10.

My setup for adobe CC is offline as i work without internet.

When i install adobe CC (full install because the package offline doesn't let me choose which program i want) i don't have any message showing it didn't go well.

Every program seems to work well except for Animate CC.

When i launch animate CC, i can only create projects in SWF.

All projects in html5 don't appear in the launchbox.

 

I have 2 messages during the opening :

image.pngimage.png

 

When i try to re-install Adobe CC pack, the same error shows every time.

Does anyone have an idea that can solve my problem?

 

Thanks

TOPICS
Download and install, Error, Product issue

Views

106

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2019 0
Adobe Community Professional ,
Nov 05, 2019

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Have you tried updating to Adobe Animate 2020?

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Nov 05, 2019 0
New Here ,
Nov 06, 2019

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hello,

 

it is not possible for us.

The contract with my administration indicates that an update of the complete pack is every year.

We don't have acces to new sources until our IT autorize it.

 

We have to deal with our current version.

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Nov 06, 2019 0