Highlighted

Huion GT 221 Pro - pen draw way below where it should

Community Beginner ,
Feb 15, 2020

Copy link to clipboard

Copied

animate bug.jpgHi, 

Recently I got a Huion GT 221 Pro tablet and downloaded some of adobe's products onto it. The pen works fine in Photoshop however in animate it keeps drawing lines almost a couple of inches below where I put the pen, I'm not sure if this is a problem with the tablet or adobe nut I'd appreciate any help.

 

Thanks,

Blake

 
TOPICS
Product issue, Tablet

Views

507

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Huion GT 221 Pro - pen draw way below where it should

Community Beginner ,
Feb 15, 2020

Copy link to clipboard

Copied

animate bug.jpgHi, 

Recently I got a Huion GT 221 Pro tablet and downloaded some of adobe's products onto it. The pen works fine in Photoshop however in animate it keeps drawing lines almost a couple of inches below where I put the pen, I'm not sure if this is a problem with the tablet or adobe nut I'd appreciate any help.

 

Thanks,

Blake

 
TOPICS
Product issue, Tablet

Views

508

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 15, 2020 0
New Here ,
Feb 16, 2020

Copy link to clipboard

Copied

I am having a similar problem with my wacom tablet - strokes are appearing way to the right of the cursor.animate.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 16, 2020 0
Adobe Employee ,
Feb 17, 2020

Copy link to clipboard

Copied

Hello

 

We are working on a fix for this issue. Meanwhile as a workaround follow below steps.

 

--For Non-Wacom/Huion tablets please update the driver and check for this issue. Update Huion tablet driver Driver_14.8.90 from below link and check after restarting Animate.

 

https://www.huion.com/index.php?m=content&c=index&a=lists&catid=16&myform=2&down_title1=GT-221%20PRO...

 

 

--If you are using a Wacom tablet set different windows display scaling factor for one of the displays and check for this

  issue. Restart Animate every time you make changes.

 

If the issue still exist please share below details with us to investigate further on this issue.

 

  1. Animate version
  2. Display setup/settings of your PC(with Scaling Factor)
  3. Screenshot of your drawing tablet mapping settings

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 17, 2020 0
Adobe Employee ,
Apr 13, 2020

Copy link to clipboard

Copied

Hi,

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

 

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 13, 2020 0
Adobe Employee ,
Apr 13, 2020

Copy link to clipboard

Copied

Hi,

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 13, 2020 0
Adobe Employee ,
Apr 13, 2020

Copy link to clipboard

Copied

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 13, 2020 0