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I bought Adobe Animate and it says my trial has expired

New Here ,
May 01, 2019

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I have had adobe animate for about a month now. it worked up until now, but it doesn't let me use it anymore and it says my trial has expired.​ any help would be great. thanks.

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I bought Adobe Animate and it says my trial has expired

New Here ,
May 01, 2019

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I have had adobe animate for about a month now. it worked up until now, but it doesn't let me use it anymore and it says my trial has expired.​ any help would be great. thanks.

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May 01, 2019 0
Adobe Community Professional ,
May 01, 2019

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check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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May 01, 2019 0
Preran LATEST
Adobe Employee ,
May 07, 2019

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In addition to what Kglad said, see the solutions in this doc Stop Adobe Creative Cloud from opening in trial mode after purchase​ and let us know if you need more assistance.

Thanks,

Preran

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May 07, 2019 0