I have to log in EVERY TIME I start the program

Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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I'm currently using Adobe Animate 2019 (please dont tell me any solutions regarding uninstalling 2019 and switching to 2020 or 2021 since the new UI is so big it's unusable in my resolution) And every time I start the program I have to log in. I can't figure out why, I've already tried everything in this thread: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and nothing helped, if anyone has advice please let me know!

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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is the cc desktop app installed on your computer?

if yes, did you use it to install your anim 2019?

 

if yes again, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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