I installed animate(19.2.1). But when I open it, a window pops up for 1-2 seconds, then closed, why?

New Here ,
May 09, 2020 May 09, 2020

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I installed animate(19.2.1). But when I open it, a window pops up for 1-2 seconds, then closed.

 

What is the problem? how can I fix it?

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Adobe Community Professional ,
May 10, 2020 May 10, 2020

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reset your preferences, http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html


or remove

 

Win: C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//

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Adobe Community Professional ,
May 10, 2020 May 10, 2020

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Need make sure which ever animate version you had installed before is completely uninstalled and then install the versions you want. 20.0.3 is actually pretty good. They have worked most of the bugs out. 

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