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I have three different audio files on the time line. When I try to sync one character to their audio file it does not play/sync for the entire audio timeline (about 2 minutes). Of note, the audio on all three timelines play correctly but only one character syncs correctly for the entire timeline.
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make sure you have the latest version of Adobe animate 21.0.3.
also try this tutorial. https://www.youtube.com/watch?v=HCMReUfvx7U