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Missing images in AnimateCC html export uploaded to server

New Here ,
May 31, 2019

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When I export the js/html/asset files from my AnimateCC project and run them in a browser on my local machine, the project works fine. However, when I upload these same files to a server to view via web url, not everything displays as expected.

My current results from uploading the files to a server are on the left (only some images displaying), and the expected results from running the files locally are on the right (all images displaying). Forgive the big pink blob -- that content is covered for NDA purposes, but I tried to show enough of it to convey the issue: https://photos.app.goo.gl/T4JGCkPfrJetgCbS9

There don’t seem to be any differences between the files that do display, and the ones that don’t -- and I can see in the console that all images do seem to load. I've tried a number of different things -- toggling various settings and masks in AnimateCC when exporting, different browsers and devices, uploading to a different server, clearing caches, etc., but no luck. Has anyone ever faced a similar issue and can provide some tips?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you failed to upload all the files to your server.  ie, there are more than the html and js files.

to resolve, save your fla to a new directory.  publish your html, js and other files.  upload all the files/directories in that new directory (except the fla) to your server.

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Missing images in AnimateCC html export uploaded to server

New Here ,
May 31, 2019

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When I export the js/html/asset files from my AnimateCC project and run them in a browser on my local machine, the project works fine. However, when I upload these same files to a server to view via web url, not everything displays as expected.

My current results from uploading the files to a server are on the left (only some images displaying), and the expected results from running the files locally are on the right (all images displaying). Forgive the big pink blob -- that content is covered for NDA purposes, but I tried to show enough of it to convey the issue: https://photos.app.goo.gl/T4JGCkPfrJetgCbS9

There don’t seem to be any differences between the files that do display, and the ones that don’t -- and I can see in the console that all images do seem to load. I've tried a number of different things -- toggling various settings and masks in AnimateCC when exporting, different browsers and devices, uploading to a different server, clearing caches, etc., but no luck. Has anyone ever faced a similar issue and can provide some tips?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you failed to upload all the files to your server.  ie, there are more than the html and js files.

to resolve, save your fla to a new directory.  publish your html, js and other files.  upload all the files/directories in that new directory (except the fla) to your server.

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119

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May 31, 2019 0
Adobe Community Professional ,
May 31, 2019

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you failed to upload all the files to your server.  ie, there are more than the html and js files.

to resolve, save your fla to a new directory.  publish your html, js and other files.  upload all the files/directories in that new directory (except the fla) to your server.

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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