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New Document setup window opens blank

New Here ,
May 07, 2020

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I have just purchased this software and I am unable to create a new document. When I try to, this is what I get: sad.jpg

 

I am using a HP Zbook which was recommended for adobe products. I have had no problems with other CC programmes.

Can anyone help?

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Error, Missing feature, Performance, Product issue

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New Document setup window opens blank

New Here ,
May 07, 2020

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I have just purchased this software and I am unable to create a new document. When I try to, this is what I get: sad.jpg

 

I am using a HP Zbook which was recommended for adobe products. I have had no problems with other CC programmes.

Can anyone help?

TOPICS
Error, Missing feature, Performance, Product issue

Views

351

Likes

Translate

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 07, 2020 0
Guide ,
May 07, 2020

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Hi mate,

 

Most likely your answer is here:  https://community.adobe.com/t5/animate/updated-to-animate-2019-and-cannot-create-a-new-general-file-...

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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