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Non responsive problems

New Here ,
Apr 26, 2019

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I have recently started having this problem whilst working on adobe animate cc. I  would be working on my project creating motion tween, frame by frame animation drawing and sketching extra. But receantly it has constantly started to freeze and become non responsive I went a long with it for a while as it wouldn't take very long to come back but now it can be up to 5minutes of inactivity. This is frustrating especially when you are on a role. Is there anyway I can fix this issue as I like the software but it is aggravating me at this moment.I have 16GB of Ram(memory) and adobe animate would roughly take up 16-24% of the ram which is quite a lot. With just Animate CC and Chrome open with this tab my computer is using 44% of the ram. Adobe is the highest % app using data, however i don't know why it would stop adobe from working non stop. For some reason as soon as I make this 1 layer visible the whole program shuts down is it because it has too many vector points I don't know but if so how do I reduce an already drawn out vector point image.

I am very confused and frustrated would one of you kind people help me out please

Many thanks Connor

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

delete your preference files

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Non responsive problems

New Here ,
Apr 26, 2019

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I have recently started having this problem whilst working on adobe animate cc. I  would be working on my project creating motion tween, frame by frame animation drawing and sketching extra. But receantly it has constantly started to freeze and become non responsive I went a long with it for a while as it wouldn't take very long to come back but now it can be up to 5minutes of inactivity. This is frustrating especially when you are on a role. Is there anyway I can fix this issue as I like the software but it is aggravating me at this moment.I have 16GB of Ram(memory) and adobe animate would roughly take up 16-24% of the ram which is quite a lot. With just Animate CC and Chrome open with this tab my computer is using 44% of the ram. Adobe is the highest % app using data, however i don't know why it would stop adobe from working non stop. For some reason as soon as I make this 1 layer visible the whole program shuts down is it because it has too many vector points I don't know but if so how do I reduce an already drawn out vector point image.

I am very confused and frustrated would one of you kind people help me out please

Many thanks Connor

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

delete your preference files

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Apr 26, 2019 0
Adobe Community Professional ,
Apr 26, 2019

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reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Apr 26, 2019 0
New Here ,
Apr 27, 2019

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Which one should I run for windows 10 it doesn't say or am I being sillly?

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Apr 27, 2019 0
Adobe Community Professional ,
Apr 27, 2019

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delete your preference files

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Apr 27, 2019 0