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Paid version of Adobe Animate keeps crashing

New Here ,
Mar 31, 2019

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Hello, I am new to this program and all, but there is one thing I cant fix and I've done all I can, I've tried to reinstall it, reinstall Creative Cloud and I cant fix it. I need help to use this program.

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Paid version of Adobe Animate keeps crashing

New Here ,
Mar 31, 2019

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Hello, I am new to this program and all, but there is one thing I cant fix and I've done all I can, I've tried to reinstall it, reinstall Creative Cloud and I cant fix it. I need help to use this program.

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Mar 31, 2019 0
Adobe Community Professional ,
Mar 31, 2019

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reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

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Mar 31, 2019 0
New Here ,
Mar 31, 2019

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I don't get it

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Mar 31, 2019 0
Adobe Community Professional ,
Mar 31, 2019

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what?

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Mar 31, 2019 0
Preran LATEST
Adobe Employee ,
Apr 03, 2019

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Can you try recreating preferences using the document that Kglad shared and let us know if it helped? If you need more assistance, please send me your Adobe ID, location, and phone number over a private message. To send a private message click my picture and use the message button. We will get in touch with you for investigation.

Thanks,

Preran

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Apr 03, 2019 0