Paid version of Adobe Animate keeps crashing

[game_freaks23867204]

Hello, I am new to this program and all, but there is one thing I cant fix and I've done all I can, I've tried to reinstall it, reinstall Creative Cloud and I cant fix it. I need help to use this program.

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[game_freaks23867204]

I don't get it

[kglad]

what?

[Preran]

Can you try recreating preferences using the document that Kglad shared and let us know if it helped? If you need more assistance, please send me your Adobe ID, location, and phone number over a private message. To send a private message click my picture and use the message button. We will get in touch with you for investigation.

Thanks,

Preran