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poor performance

Community Beginner ,
Nov 06, 2019

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Hey everyone.

I am a professional animator and I work on television productions. I recently started using Adobe Animate (build 408) for some freelance work. This is my first time using Animate, I used to use Flash maybe five years ago for a different show. I think it was Flash 5.5 or something, and it worked fine. I have since been using Toon Boom Harmony for several years now.

I have to say, the performance in Adobe Animate is outright disappointing. I would have never expected such poor performance. I will make a key and it will take maybe 3 or 4 seconds to register this change. Playback and scrubbing is abysmal. Is there some secret setting I should check for regular performance? I am working with a 21 MB file at the moment and it is just so bad. My processor and GPU show that they are barely stressed as I am working, and I have plenty of RAM left.

I have done shots in TB that are several GB in size with no issue.

My specs are as follows:

Windows 10
Ryzen 3700X (8 cores, 16 threads)
32GB RAM
nvidia 1050ti
Two monitors, one is 4k, the other 1080p.

I am hoping that I am not going to be paying for a product that works so poorly, hopefully this is an issue with an easy fix.

Thank you

Hi mate,

 

As Kglad suggested, try running one monitor, but not the 4k one; just the 1080 and see if that makes it run ok.

 

Animate has been plagued with huge performance issues since the name change. Some versions are worse than others, none are on par with Flash Pro CS6.

 

There have been many posts that it cannot effectively handle high resolution displays.

You can try to shrink the surface of the program to see if that improves performance, just to confirm that it can't run that many pixels.

 

Still... what you describe is quite extreme and unusual.

 

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Performance, Product issue

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poor performance

Community Beginner ,
Nov 06, 2019

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Hey everyone.

I am a professional animator and I work on television productions. I recently started using Adobe Animate (build 408) for some freelance work. This is my first time using Animate, I used to use Flash maybe five years ago for a different show. I think it was Flash 5.5 or something, and it worked fine. I have since been using Toon Boom Harmony for several years now.

I have to say, the performance in Adobe Animate is outright disappointing. I would have never expected such poor performance. I will make a key and it will take maybe 3 or 4 seconds to register this change. Playback and scrubbing is abysmal. Is there some secret setting I should check for regular performance? I am working with a 21 MB file at the moment and it is just so bad. My processor and GPU show that they are barely stressed as I am working, and I have plenty of RAM left.

I have done shots in TB that are several GB in size with no issue.

My specs are as follows:

Windows 10
Ryzen 3700X (8 cores, 16 threads)
32GB RAM
nvidia 1050ti
Two monitors, one is 4k, the other 1080p.

I am hoping that I am not going to be paying for a product that works so poorly, hopefully this is an issue with an easy fix.

Thank you

Hi mate,

 

As Kglad suggested, try running one monitor, but not the 4k one; just the 1080 and see if that makes it run ok.

 

Animate has been plagued with huge performance issues since the name change. Some versions are worse than others, none are on par with Flash Pro CS6.

 

There have been many posts that it cannot effectively handle high resolution displays.

You can try to shrink the surface of the program to see if that improves performance, just to confirm that it can't run that many pixels.

 

Still... what you describe is quite extreme and unusual.

 

TOPICS
Performance, Product issue

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Nov 06, 2019 0
Adobe Community Professional ,
Nov 06, 2019

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try using 1 monitor to see if that's the problem.

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Nov 06, 2019 1
Community Beginner ,
Nov 06, 2019

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Thanks for your response. I am trying that right now but it seems to be the same (I also restarted the computer).

Does Animate not work with more than one monitor?

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Nov 06, 2019 0
Participant ,
Nov 06, 2019

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Have you been having performance issues since installing it, or has it developed over time?  Is it all the time, or only certain files?

 

In the first instance, I'd suggest the usual first troubleshooting steps:

 

- Update to the latest version of Animate

- Make sure all your drivers are up to date

- Reset preferences by holding down Control+Alt+Shift as you start Animate.

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Nov 06, 2019 1
Community Beginner ,
Nov 06, 2019

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Hello, thanks for your response.

No, I just installed it last Thursday, it has been like this ever since.

Also, it is less of an issue on some of my other files (still not very snappy at all), but I don't have much to go on since I just started this new job and don't have many shots to expirement with. 

I just sent the same file to my spouse and she opened it on her computer and it runs just fine, this seems to be isolated to my computer.

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Nov 06, 2019 0
Adobe Community Professional ,
Nov 06, 2019

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I have been work with Animate since it used to be flash and now its called Animate and I have to say I have never had a performance issue. I will say it did crash on me, but that with any software.

 

Have you tried restarting your machine, close all other programs, or try a uninstall and reinstall? 

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Nov 06, 2019 1
Community Beginner ,
Nov 06, 2019

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Hey there, thanks for your response.

I have restarted the machine several times, and shut down all other programs to no avail. 

I have not tried uninstalling and reinstalling though, I only just installed it on Thursday or Friday. This is a fresh install on a computer that is only a few months old.

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Nov 06, 2019 0
Adobe Community Professional ,
Nov 06, 2019

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if you see the problem with one monitor the next thing to do is to reset your preferences  but check for a multi-monitor issue first.

 

to reset your preferences -

 

 https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html


(or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)

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Nov 06, 2019 1
Guide ,
Nov 06, 2019

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Hi mate,

 

As Kglad suggested, try running one monitor, but not the 4k one; just the 1080 and see if that makes it run ok.

 

Animate has been plagued with huge performance issues since the name change. Some versions are worse than others, none are on par with Flash Pro CS6.

 

There have been many posts that it cannot effectively handle high resolution displays.

You can try to shrink the surface of the program to see if that improves performance, just to confirm that it can't run that many pixels.

 

Still... what you describe is quite extreme and unusual.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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Nov 06, 2019 1