problem sign in

New Here ,
Dec 02, 2019

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I just downloaded Adobe Animate, but when I try to sign in with an email that I sign in Adobe Account, it keeps telling me that no account associated with the email address. Even though the previous Adobe app I sign in didn't have any problems with it.image.png

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Adobe Community Professional ,
Dec 03, 2019

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Can you sign in at https://account.adobe.com/ using teh same credentials? 

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New Here ,
Dec 03, 2019

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I already did it before

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Preran LATEST
Adobe Employee ,
Dec 06, 2019

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I did not quite get it. Are you able to successfully log into Adobe.com? If you are and are having an issue with just Animate, I suggest recreating your preferences http://adobe.ly/1JE8LIl and let us know if that helped. For urgent assistance, get in touch with us using this link https://adobe.ly/2WYE62m Use the chat button to get started.

 

Thanks,

Preran

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