Problems with Adobe animate. Cant hear any imported sound

[NoelleB_Art]

So just recently before the newest Adobe update my sound was working fine and when I played it on the timeline nothing went wrong but now when I import sound or play sound from files that used to work, I cant hear them at all. I have tried messing around my settings, changing the audio files, and messing around animate settings. I need help as I worry I won't be able to fix the problem before my animation competition and will be screwed if it needs lips syncing. I'll tag some of the audio files. The old working ones and the changed audio version

[DaveAdler]

Do you mean your sounds used to work, then you updated animate, now they don't work? I'm having that problem too.

Or do you mean that when you import new sounds, those don't work? Are you working on an HTML Canvas doc or Flash file?

[NoelleB_Art]

I'm using the default Which I'm pretty sure is flash file. But the update did do something as it was working before but is not now

[DaveAdler · Accepted solution]

I just loaded sounds into an ActionScript 3.0 file and they played on the timeline.

Sounds I load into an HTML 5 Canvas document don't play on the timeline. I wonder if you are using HTML5 Canvas.

If you look under File/Publish Settings...    you can tell; in HTML5 Canvas docs there are references to HTML5, whereas in Flash files there is a dropdown for Flash Player version and ActionScript version.

If it's a Canvas doc, you can put this code in place of the timeline sound:

createjs.Sound.play("mySoundLinkageName", false, 0, 0, 0, 1);

where mySoundLinkageName is the linkage name you give your sound in the library (under "linkage" - click in that area and type it in)

Otherwise, if you can go back to version 18.2 of Animate, then your timeline sounds will work again. Try downloading from this site, it has links to 2018 versions

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

[DaveAdler]

I should add to this (or rather, correct myself): when using createJs.Sound.play in Animate, you shouldn't use any parameters. This worked in v18 and v19 but will throw an error in v20.

So the code in my example should just be:

createjs.Sound.play("mySoundLinkageName");

without all the parameters following.

[NoelleB_Art]

thanks! I was on a flash file. I had tried going back to an older version before but it must have not been old enough, the sound works now though! ill have to wait until adobe updates animate and fixes the sound before going to the newer ones again. :3

[Animatrr]

Hello i need some help aswell, I was on Macos Big sur and couldnt hear sound and updated to monterey and the sound still doesnt work, a little help here please?  The document is in ActionScript 3.0 so i dont know what is wrong, plus when i upload it i hear the sound, but in order to lip sync my animations on Adobe Animate i need to hear the sound repeatedly!

[JoãoCésar]

Hi.

There's an audio issue in v22.0.3. Please downgrade to v22.0.2 while the Animate team doesn't come up with a solution.

Regards,

JC