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Program freezes when selecting "Edit -> Keyboard Shortcuts"

New Here ,
Jan 14, 2020

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When selecting options like "Preferences", I get a popup window as expected. However, when I select "Keyboard Shortcuts", no popup appears, and the entire program freezes, forcing me to close it through Windows 10 Task Manager.

I first thought that the popup window was simply hidden, but after trying every trick in the book to find lost windows, I had no luck.

I even tried downgrading from 20.0.1 to 20.0.0, and erasing all my preferences, but the problem still remains.

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Program freezes when selecting "Edit -> Keyboard Shortcuts"

New Here ,
Jan 14, 2020

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When selecting options like "Preferences", I get a popup window as expected. However, when I select "Keyboard Shortcuts", no popup appears, and the entire program freezes, forcing me to close it through Windows 10 Task Manager.

I first thought that the popup window was simply hidden, but after trying every trick in the book to find lost windows, I had no luck.

I even tried downgrading from 20.0.1 to 20.0.0, and erasing all my preferences, but the problem still remains.

TOPICS
Other, Product issue

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58

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Jan 14, 2020 0
New Here ,
Jan 14, 2020

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Made a video demonstrating the issue. As you can see, other popup menues work properly, but the Shortcut window does not show up. Animate seems to think it's there though, which I guess is why it doesn't let me interact with the main window.

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Jan 14, 2020 0
Guide ,
Jan 14, 2020

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Hi mate,

 

I've never experienced this...

 

When you say you erased your preferences, I assume you deleted Config, but did you also delete Roaming?

It's where shortcuts are stored these days.

 

C:\Users\YourUserName\AppData\Roaming\Adobe\Animate\2020\Shortcuts

 

Best would be to delete the whole 2020 folder.

 

Maybe also clear your TEMP folder:

C:\Users\YourUserName\AppData\Local\Temp 

I see that AA 20 caches there now, instead of in Config.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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Guide ,
Jan 14, 2020

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ps. Now when I saw your video once again it reminds me of a bug with XUL dialogs we have reported a while ago when a dialog is opened behind another dialog (instead of in front) and it creates a dead end situation, where your only option is to kill Animate.

 

What a mess!

 

Try to shrink Animate window and move it away from the centre of the screen to see if the Shortcuts dialog pops out behind it.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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