"Failed to write to directory"

New Here ,
Mar 21, 2021 Mar 21, 2021

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Try to open Animate trial version, but it shows an error "Closing animate. Failed to write to directory (then the path where Animate is downloaded)". Why can it be?

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Error, How to, Product issue

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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is that where you intentionally installed animate???

 

did you use the cc desktop app to install animate?

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Used Creative Cloud Desktop

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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and did you change the default installation directory (file>preferences>apps>install location)?

 

if not, where is animate cc 2021 installed?  (it should be in c>program files>adobe>adobe animate 2021.)

 

and why is that directory shown in the error message?

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Didn't change the recommended path, it's on disk C in Programs. Tried to download to disk D too - same error, so no idea what's that

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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what do you mean you "tried to download...".  are you confusing "download" with "install"?

 

assuming you have animate in the default directory,

 

open it

start a project

save it to a desktop directory

any problem?

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