Can't Open Adobe Animate - branched to adobe air sdk problem [kglad]

[Paul Darky]

Hi Preran,

I can´t install the new AIR SDKs (32 standard or Beta) on Animate 2019.

I have followed the above solution and the steps given in your link without success.

Any advice?

Best,

[kglad]

there's nothing in this thread related to installing air sdk's.

what steps did you take that failed?

[Paul Darky]

Sorry for the lack of clarity,

I was refering to your advice on other thread:

Can't Open Adobe Animate

you said:

"""

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)"""

and to this link given by Preran:

Use the Creative Cloud Cleaner Tool to solve installation problems

None of them was working.

Finally I uninstalled Adobe Animate CC 19.1, installed version 19.0 then the new AIR SDKs, then updated version 19.0 to 19.1.

Thanks,

[kglad]

so is your issue that you cannot open animate?

or you're having trouble adding an air sdk to animate?

or something else?

[Paul Darky]

I was having trouble adding an air sdk to animate but finally I uninstalled Adobe Animate CC 19.1, installed version 19.0 then added the new AIR SDK and then updated version 19.0 to 19.1.

Thanks,