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After around 2 hours of using animate, the canvas turns black, and every panel I hover on turns black as well. Then if I try to click on anything, I get a blank pop up window. If I press enter, the blank pop up disappears and reappears. The only way to close to the software is with the task manager.
I already tried resetting the preferences, graphic card drivers are up to date, formatted windows and reinstalled the software.
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did you confirm you successfuly reset your prefences? if so, how did you confirm?
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while I don't remember exactly, I followed along the instructions with customer care. Then later an adobe technician did it again for me trough remote access.
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then uninstall animate using the cc app (including preferences if asked)
restart your computer
reinstall using the cc app
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I did that multiple times.