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Serious Brush bug with Latest AnimateCC Update

New Here ,
Mar 30, 2017

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Newest update for AnimateCC has pretty much broken it for me.

Whenever using the brush tool at any size and any smoothing, after about 2-3 minutes a new window pops up saying 'Animate is processing strokes, Please wait'. System hangs after that and I need to restart the program.

crash 1.pngcrash 2.png

Is there any way to roll back? This is a massive problem and I have deadlines this friday and I can't get any work done.

Hi All,

The fix for this issue has been rolled out in the update that we have released today. Please update your copy of Animate CC to the latest (16.5.0.100) using the Creative Cloud desktop application. If you don't see an update yet then you can click on the gear icon in Creative Cloud desktop application and choose 'Check for App Updates' option.

This update also features Custom Easing, Ease Presets support for Shape and Classic Tween, Texture Atlas Export and much more. You can learn more about this update at https://www.adobe.com/products/animate/features.html

Thanks!

Mohan

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Serious Brush bug with Latest AnimateCC Update

New Here ,
Mar 30, 2017

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Newest update for AnimateCC has pretty much broken it for me.

Whenever using the brush tool at any size and any smoothing, after about 2-3 minutes a new window pops up saying 'Animate is processing strokes, Please wait'. System hangs after that and I need to restart the program.

crash 1.pngcrash 2.png

Is there any way to roll back? This is a massive problem and I have deadlines this friday and I can't get any work done.

Hi All,

The fix for this issue has been rolled out in the update that we have released today. Please update your copy of Animate CC to the latest (16.5.0.100) using the Creative Cloud desktop application. If you don't see an update yet then you can click on the gear icon in Creative Cloud desktop application and choose 'Check for App Updates' option.

This update also features Custom Easing, Ease Presets support for Shape and Classic Tween, Texture Atlas Export and much more. You can learn more about this update at https://www.adobe.com/products/animate/features.html

Thanks!

Mohan

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Mar 30, 2017 4
Adobe Community Professional ,
Mar 30, 2017

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That dialog will come up even after a few seconds if you have managed to draw quite a lot of curves, stop drawing, and then tried to modify what you have drawn. The main addition that has helped with brush strokes is that the smoothing is handled by another thread. This means you could rapidly draw a lot of different curves, and the previous curves are smoothing while you're drawing the new ones. Previously if you drew quickly you would have to wait after every brush stroke.

So, the dialog is intentional but will hopefully only come up under specific cases. It shouldn't cause a crash though. The progress should fill in and you're all set, ready to modify what you just drew.

I'm not able to draw fast enough to invoke the dialog on my computer, so I'm having to remember how the dialog behaved the one time I saw it a few weeks ago.

If the app does hang, are you able to find any crash reports?

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Mar 30, 2017 0
New Here ,
Mar 30, 2017

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I been having problems with the brush tool as well. Its not as severe as pop up loading box but for me even the smallest sized strokes have a delay in where Animate takes about .5 seconds to process the smoothness and I'm not running Animate on no toaster either. I just wished the brush tool was as effective like it was on Adobe Flash. All these problems seem to derive from the smoothness percentage. (For me anyways.)

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Mar 30, 2017 0
Adobe Community Professional ,
Mar 30, 2017

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You are able to continue drawing during that half second, aren't you?

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Mar 30, 2017 0
New Here ,
Mar 30, 2017

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Yes, is just extremely annoying

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Mar 30, 2017 0
New Here ,
Apr 24, 2017

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I've been having the same problem.  I literally just switched from Fash CC to Animate CC, and this issue is so frustrating.  I draw fast, so when i draw my first line it registers the brush stroke but it wont pick up my second.  I guess this is because of the program is still smoothing out the line from my first brush stroke, but regardless this is annoying.  I need this issue to be addressed.

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Apr 24, 2017 0
New Here ,
Apr 14, 2017

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I just had this problem and managed to save my file. Writing it here for future reference: I tried to shut down the computer (or switch accounts) so it forces Flash to close. Cancel the shut down so you get back into windows and Flash asks you if you want to save your file. Click yes and it gets saved, though it stays blocked and you need to force its restart from task manager anyways

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Apr 14, 2017 3
New Here ,
Oct 24, 2017

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Thank you!

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Oct 24, 2017 0
New Here ,
Nov 05, 2019

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THANK.YOU. !!!

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Nov 05, 2019 0
Community Beginner ,
Apr 17, 2017

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I'm having the same issue. Not sure what's triggering it. I just picked up a wacom mobile studio and I've been having that message come up .... but when it does, the progress bar never moves and the program just sticks. I end up having to end the task.

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Apr 17, 2017 0
Explorer ,
Apr 17, 2017

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Same here. I was drawing in my normal pace (slightly fierce) and the dialog box poped up, with a no-progress bar that didn't allow me further interaction with the app. No draw, no save... Happily the RECUP document had all the information before the crash, but I'm afraid this doble-thread stroke vectorizer is even worse than prior system.
By the way, the high amount of nodes per line issue is not solved.

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Apr 17, 2017 0
Adobe Employee ,
Apr 18, 2017

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From what I understand, most brush issues have been fixed on devices running on Mac OS (Sierra).

I checked with the product team, and they told me that they have a few bugs related to Surface pro that they are working on.

Can you provide me with details about the OS on your device, and also if you have updated all drivers?

Thanks,

Preran

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Apr 18, 2017 0
Community Beginner ,
Apr 18, 2017

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I'm running Windows 10 on a Wacom mobilestudio pro 16 ... i7 processor, 16GB RAM.

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Apr 18, 2017 0
New Here ,
Apr 19, 2017

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So what you're saying is unless the mac's OS is Sierra- theres no fix?

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Apr 19, 2017 0
Adobe Employee ,
Apr 20, 2017

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Let me check with the team and get back to you. They are fixing a few bugs on surface pro, and I am not sure if this is a related issue.

Thanks,

Preran

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Apr 20, 2017 0
New Here ,
Apr 20, 2017

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I am having the same issue on Windows 10 64bit pro on a 24" cintiq

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Apr 20, 2017 0
New Here ,
Apr 21, 2017

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No new status from Staff?!

Preran

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Apr 21, 2017 0
Adobe Community Professional ,
Apr 21, 2017

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Hopefully Preran is asleep for another couple of hours. But I'm sure he'll notice that you tagged him.

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Apr 21, 2017 0