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Straight lines while drawing in a Wacom Tablet

New Here ,
Jul 08, 2018 Jul 08, 2018

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Everything is updated, Graphics Driver, Wacom Driver, Animate, Windows, everything. My Wacom Intuos used to work on my older laptop and did work for a bit on my new computer but out of nowhere it wont work. I even tried every single Wacom driver and animate version and nothing worked. I have been trying to fix it for almost 4 months... Please help. (I know the smoothing is 0 it appears no matter what smoothing)

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Community Expert ,
Jul 08, 2018 Jul 08, 2018

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Have you tried working with the Wacom pressure settings in the Wacom application?

I have had this happen before and it was the pressure sensitivity in the Wacom settings.

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New Here ,
Aug 12, 2018 Aug 12, 2018

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Still doesn't work for me. BTW the wacom tablet works in every single application except Animate.

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Aug 17, 2018 Aug 17, 2018

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Uninstalling and reinstalling the Wacom drivers also worked for most.

Can you also try and let us know if that helps.

Thanks,

Ankush

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New Here ,
Aug 18, 2018 Aug 18, 2018

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I tried that too.

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New Here ,
Aug 18, 2018 Aug 18, 2018

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Perhaps you need to manually uninstall the tablet and reinstall it. Refer to: https://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Waco...

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New Here ,
Aug 18, 2018 Aug 18, 2018

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Already tried it. Didn't work.

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New Here ,
Aug 18, 2018 Aug 18, 2018

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Just wanted to say that my Wacom tablet works in every single app except animate. And I have tried two different Wacom tablets and they both work in every single app except animate so I don't think its the Wacom tablets issue.

(UPDATE) Also wanted to say that I have reset my computer, wiped every single thing off of it and it still doesn't work in animate.

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Aug 20, 2018 Aug 20, 2018

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Thank you for performing the troubleshooting suggested by us.

If uninstalling/reinsntalling the drivers also didn't work then only step which's left is rolling back the drivers to a previous version.

Even this has helped few such use cases.

Thanks,

Ankush

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Community Expert ,
Aug 21, 2018 Aug 21, 2018

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What version Wacom driver do you have installed?

Wacom driver 6.3.30-6 finally supports the Pen pressure and tilt


Animator and content creator for Animate CC

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New Here ,
Aug 21, 2018 Aug 21, 2018

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I have the newest one (6.3.30-6)

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