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Surface Pen Inaccuracy in Adobe Animate

New Here ,
Apr 09, 2020 Apr 09, 2020

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I was trying Adobe Animate on my Surface Pro (5th Gen) but I realized the pen was incredibly off while drawing. I haven't found this issue in literally all other software, including Photoshop, Clip Studio Paint, OneNote, and so on. It's just Adobe Animate. I don't believe it to be a calibration issue, and I tried turning down Smoothing on the brush, but that didn't work. Here's a video showing the paintbrush, pencil, and eraser tools-

https://www.dropbox.com/s/598ot3jowi5iqa1/Video%20Apr%2008%2C%2012%2002%2001%20PM.mov?dl=0

I was wondering if it could be the pen, since it's the Surface Pro 4 pen, but considering it works fine will all other software, I don't think that to be the issue, especially since that would be an expensive fix.

If anyone has any suggestions, please share! Thanks!

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Error , Product issue , Tablet

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correct answers 1 Correct answer

Guru , Apr 09, 2020 Apr 09, 2020

Hi mate,

 

Everyone here knows it's Animate's fault and not your pen.

There are multiple topics a day.

The devs are working on it. Whether they will succeed the next time or not is unclear, but you will have to wait for an update and see.

 

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Guru ,
Apr 09, 2020 Apr 09, 2020

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Hi mate,

 

Everyone here knows it's Animate's fault and not your pen.

There are multiple topics a day.

The devs are working on it. Whether they will succeed the next time or not is unclear, but you will have to wait for an update and see.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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I'm having the exact same problem 😞

For me, it started after installing the WinTab drivers, and it was only the pen. If I used my finger to draw or even the mouse, it was accurate, but not the pen. I uninstalled the driver today, and my pen's working again, but my pressure sensitivity is gone again, which is the reason I installed the driver in the first place.

I hope this gets fixed.

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Guru ,
Jun 19, 2020 Jun 19, 2020

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It already is fixed, mate.

 

Go to Edit > Preferences > Edit Preferences > Drawing and from Tablet Input choose Windows Ink (Beta) for your device.

 

Clipboard-1.png

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Explorer ,
Sep 13, 2021 Sep 13, 2021

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Over a year later and nope. Problem persists regardless of preferences.

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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LATEST

Hello,

Surface pen offset issue has been fixed in recent Animate builds with following preferences.

Go to Edit > Preferences > Edit Preferences > Drawing and from Tablet Input choose Windows Ink 

 

If the issue still persist in the latest version of Animate (21.0.8). Please provide a short screen recording of the brush issue with "Windows Ink" mode selected under preferences, this will help us identify the issue. 

Please note: Video you have attachd in above thread has been expired.

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