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Surface Pro 4 and Animate CC Drawing lag

New Here ,
Jul 07, 2016

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Hey, I just picked up a Surface Pro 4 (i5, 265GB model) and I've been noticing issues with drawing in Animate CC. It works great on my main setup (iMac with 21UX Cintiq), but I can't seem to draw too fast or I get straight lines/lag in my brush strokes. Did anyone find a solution to this? Toon Boom Storyboard Pro draws fine, but Photoshop has a similar issue, so it seems to be some problem between Adobe apps and the Surface drawing interface.

Any suggestions are greatly appreciated!

Thanks!

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Surface Pro 4 and Animate CC Drawing lag

New Here ,
Jul 07, 2016

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Hey, I just picked up a Surface Pro 4 (i5, 265GB model) and I've been noticing issues with drawing in Animate CC. It works great on my main setup (iMac with 21UX Cintiq), but I can't seem to draw too fast or I get straight lines/lag in my brush strokes. Did anyone find a solution to this? Toon Boom Storyboard Pro draws fine, but Photoshop has a similar issue, so it seems to be some problem between Adobe apps and the Surface drawing interface.

Any suggestions are greatly appreciated!

Thanks!

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Jul 07, 2016 2
Adobe Employee ,
Jul 11, 2016

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The product team is looking to fix issues related to this one. If you are not on the latest version of Animate CC, i suggest using Feature Request/Bug Report Form  to send your observations to the team.

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Jul 11, 2016 2
New Here ,
Aug 18, 2016

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I'm having the same issue as above, I've submitted a bug report with links to other people experiencing the same results - do you have an ETA on this issue as it's stopping us all from working!

Thanks,

Matt

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Aug 18, 2016 0
Adobe Employee ,
Aug 19, 2016

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Just to be sure, have you installed the latest Adobe Animate on your device, and can you reproduce this issue on the latest version?

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Aug 19, 2016 0
Contributor ,
Aug 19, 2016

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I am interested in this as well as I bought a SurfaceBook specifically to use with AnimateCC.

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Aug 19, 2016 0
New Here ,
Aug 19, 2016

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Yes, using Adobe Animate CC 2015.2

Build no: 15.2.1.95

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Aug 19, 2016 0
Adobe Employee ,
Aug 19, 2016

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In that case, let me check with the product team and get back to you. There could be a delay because of the weekend.

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Aug 19, 2016 0
New Here ,
Aug 22, 2016

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Thankyou, is there any update on this?

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Aug 22, 2016 0
Adobe Employee ,
Aug 22, 2016

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I checked with the team, and this is a bug they are investigating for a fix in a future update. Stay tuned.

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Aug 22, 2016 0
New Here ,
Aug 22, 2016

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Thankyou, do you have an ETA on the next build? As you gave the same answer back in July.

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Aug 22, 2016 0
New Here ,
Aug 25, 2016

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Radio silence. Lovely. Please respond if you find the time - paying clients have been having this issue for close to a year now.

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Aug 25, 2016 0
Adobe Employee ,
Aug 26, 2016

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Apologize for the delay. I monitor multiple forums and it is not possible for me to get to posts immediately.

All product fixes are announced on the day an update is launched. The reason why it is difficult to provide ETAs is because there are many variables that affect the timing of an update.

Request your patience until we have an update with this fix. I have conveyed the urgency to the product team.

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Aug 26, 2016 0
New Here ,
Nov 01, 2016

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Any news on the issue? Thank you!

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Nov 01, 2016 0
New Here ,
Aug 01, 2017

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Any luck on this issue? Its been a while...

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Aug 01, 2017 0
Adobe Employee ,
Aug 02, 2017

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We haven't heard of many similar issues with the latest updates. I suggest getting in touch with Adobe Customer Care Contact Customer Care for investigation. Provide the agent with a link to this thread so that you do not have to repeat your issue.

Thanks,

Preran

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Aug 02, 2017 0
Explorer ,
Sep 15, 2017

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In the animate cc release forum they says the problem exist yet today! Amazing very sad, so many new tablets with eacom AES and N-trig, it seems just only old EMR wacom digitizers works with Animate, which means bulky and expensive tablets as the cintiq studio/companion...

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Sep 15, 2017 1
Community Beginner ,
Oct 17, 2017

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Hey Preran,
If you haven't heard of a problem - doesn't mean you fixed the issue.

It's still exists, we can't draw with Animate CC - strokes are broken, also strokes are missing, while you're drawing.

A lot of devices have similar problems as my Surface Pro 4.

We love Flash/Animate, but this lag has been discussed for few years - and no news still.

Sad

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Oct 17, 2017 0
Adobe Employee ,
Oct 19, 2017

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I hear your frustration, and I apologize for it. I monitor the forums, and my observations were based purely on numbers that I use to track issues. It wasn't a comment on your position.

Coming to the point, please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you further investigation. I will also send this post over to the product team for their observations.

Thanks,

Preran

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Oct 19, 2017 0
Community Beginner ,
Nov 14, 2017

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Hey Preran,

Has there been any fix to these issues on the Surface Pro? The program is almost unusable because of the lack of palm rejection. Also, drawing seems to have gotten worse with inability to draw smooth circles and increased jitter since the last update.

Please address these issues it is important that I can work on the go.

Thank you.

Steven

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Nov 14, 2017 0
Adobe Employee ,
Nov 16, 2017

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I understand that a few issues with using Adobe Animate on Surface Pro are still under investigation. Let me check and get back to you.

You can file a request with the team using this link Feature Request/Bug Report Form

Thanks,

Preran

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Nov 16, 2017 0
New Here ,
Jan 12, 2018

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Hallo Preran,

is there any solution or update yet. I have already contacted the Support team here in Germany but didnt get a answer on my problem. is there any update coming, which makes Animate CC work with the surface suit like Photoshop or Illustrator do?

Thanks

Resi

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Jan 12, 2018 0
Advocate ,
Jan 13, 2018

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Jan 13, 2018 0
New Here ,
Jan 14, 2018

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unfortunately it does not solve the drawing lag/bug Problem.

I have tested it on several devices like the acer Switch 5, but like in the new Surface Pro, this following Problem still occurs.

New surface pro drawing bug / straight lines bug in AnimateCC - Microsoft Community

This Problem still exists, while Photoshop cc, Illustrator cc... works perfectly fine with the sruface pro.

I hope a solution will be found soon, because it makes it impossible to work appropriate with Animate cc.

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Jan 14, 2018 0
Advocate ,
Jan 14, 2018

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And it's not going to either. Unfortunately, your device's i5 and integrated graphics aren't powerful enough to handle the vector calculations and it's never going to be. Sell the device and get something better or don't use Animate. I know that's lame but this has been an issue for years now and Adobe clearly doesn't plan on fixing it. Honestly, it's really Microsoft's fault because they abandoned Wacom tech which is what all seasoned drawing programs were developed on and went with N-trig which is far less powerful and pretty much bites. Sorry dude.

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Jan 14, 2018 0
Community Beginner ,
Jan 14, 2018

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Hey Mike, it seems that it's not about the power. My Surface Pro 4 (i7/16GB RAM) works perfectly with After Effects, and other animation software - like Photoshop, or vector-based Toon Boom Harmony. Your advise to sell the device is equal to move from Adobe Animate to Toon Boom Harmony.

Good luck with new projects though!

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Jan 14, 2018 1
Advocate ,
Jan 15, 2018

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Hey Oleg,

Well if you look at his specs his is an i5 with an integrated video card and yours is an i7 and if they're both integrated the extra CPU power makes a HUGE difference. So does the hard drive. he doesn't mention the memory but i suspect it's also less than yours. Do you also see the drawing lag on your i7?

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Jan 15, 2018 0
New Here ,
Jan 16, 2018

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Hey Mike,

it doesnt have anything to do with my specs. It's just about the application Animate cc as it is not optimized for the Surface suit like photoshop cc or Illustrator cc. I also had an Surface pro i 7 and tested it also on an acer Switch 5 i 7 and the results are the same with animate cc. I dont exprience the lag as sort of you think of, when i draw there is no lag, but at the beginning where i put down my pen to start drawing a line or whatever... there appears a circle (rightclick circle), as Long as i am in this circle there is no drawing detected, but if draw outside the small circle the line draws normally without lag. I have already tried to turn off the right Click function for the pen but it does not help. This guy managed to explain the Problem very well -- > New surface pro drawing bug / straight lines bug in AnimateCC test video - YouTube

I hope Adobe will fix this soon or someone can help me out.

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Jan 16, 2018 0
Advocate ,
Jan 16, 2018

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Well that is odd and sorry to hear nothing seems to help. I do not experience any of that with my Cintiq Companion and so I think maybe it has to do with the n-Trig drivers. You might try banging on Microsoft's door as well. I really wish one of those Surface Books would work with Animate because I'd buy one in a heartbeat. They're SO beautiful but unless it does what I want it's essentially a glorified door stop.

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Jan 16, 2018 1
New Here ,
Apr 08, 2018

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Hi, it's 2018 and this still isn't fixed! What's going on??

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Apr 08, 2018 0
Adobe Employee ,
Apr 09, 2018

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I am hoping that the fixes will be reflected in the next update. Release announcements are done by the team as soon as the update is available for use.

Thanks,

Preran

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Apr 09, 2018 0
New Here ,
Jul 22, 2018

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The latest update didnt do a Thing!

We all have waited for more than a year on a fix, but as it seems, Adobe doesnt care enough…

This is why many costumer have left and will left!

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Jul 22, 2018 0
Contributor ,
Nov 01, 2016

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With Surface Studio coming out, I'm hoping your team will consider making the Surface Suite a priority. I would personally much rather see resources put into making the core Adobe products function better on 2-in-1's than producing iPad apps.

Just my 2 cents.

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Nov 01, 2016 0
New Here ,
Nov 04, 2016

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Has last update fixed it?

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Nov 04, 2016 0
New Here ,
Jan 18, 2017

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Is it fix because I am planing on getting the surface 4 to use with animate

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Jan 18, 2017 0
Advocate ,
Jan 18, 2017

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Sorry but as far as I know the answer is still no. Get a Cintiq Pro instead. they work perfectly with Adobe Products.

Wacom Cintiq Pro 16 | Wacom

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Jan 18, 2017 0
New Here ,
Jan 21, 2017

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Too poor for that

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Jan 21, 2017 0
Advocate ,
Jan 21, 2017

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A Surface Pro 4 isn't that far in price. I actually own an older Cintiq Companion and I got that for about $900 on eBay. They're not that bad in price and they're amazing!

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Jan 21, 2017 0
New Here ,
Feb 10, 2017

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Is there any update on this issue? (Same user here idx2014). I've adapted my workflow to not use Animate CC but I'd rather go back to it if possible!

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Feb 10, 2017 0
New Here ,
May 03, 2017

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I need to chime in here, since I own two PCs  with the same poor brush/pen response issue when using Flash CC and Animate CC.

I have a Surface Pro 4, and a Boxx connected to a Yiynova 22MPU.  Both run Windows 10, and have drawing issues with Adobe Flash/Animate (other Adobe apps work properly).  After many rounds of driver updates, installing Wintab, etc, I'm still having a lackluster using experience with Flash/Animate CC.

I also tried turning off Widows ink and "flicks", which didn't significantly improve the drawing experience in any way.

I know this problem is unique to Windows, because when I run a trail version of Flash CC on an old mac mini and draw on my Yiynova, the drawing is clean, responsive, and has no lags. Pressure sensitivity isn't a battle, it "just works" The difference in user experience between the mac and PC are like night and day.

I now have to keep an extra computer in my closet for the off-chance I need to animate a project in Flash.  If my clients and academic institutions didn't insist on using Adobe Flash and Animate, I would be using something (anything) else.  I really hope Adobe improves the Flash user experience for Window 10 users.  It's truly the bad seed of the Adobe family.

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May 03, 2017 0