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Tests are exporting with missing assets.

New Here ,
Sep 09, 2020

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Hello everyone,

 

I am experiencing an issue with testing my HTML5 Canvas project. What currently happens is when I test my scene for the first time after opening my file, it will test just fine. 

 

Open File 1: Frame 1: Test 1: Correct

H_interactive_correct.JPG

 

But any time I test after the first time, some of my assets disappear. 

 

Open File 1: Frame 1: Test 2: Incorrect

H_interactive_incorrect.JPG

This will even occur right after closing out of the working test and exectuting a test seconds later. Sometimes it will make different assets disappear during different test executions. 

 

Open File 2: Frame 1: Test 2: Incorrect

H_interactive_incorrect2.JPG

 

I could just keep closing and opening my file to make it work, but this will very much likely discourage any future development using Adobe Animate. I am not a programmer by trade, so I will need to do a lot of trial and error of my file, and this way of working around the issue isn't ideal. 

I'm wondering if anyone has experienced the same issue and could provide some assistance. I will provide any additional information if necessary.

Thank You!

Aric N.
Specs:

Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz (2 processors)

64.0 GB RAM

GeForce GTX 1070

Dual Monitor

Accessing remote computer via Remote Desktop Connection

 

Adobe Animate CC 2019

All Tests export to Chrome. 

TOPICS
Code, Error, Import and export, Performance, Product issue, Publish package

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Tests are exporting with missing assets.

New Here ,
Sep 09, 2020

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Hello everyone,

 

I am experiencing an issue with testing my HTML5 Canvas project. What currently happens is when I test my scene for the first time after opening my file, it will test just fine. 

 

Open File 1: Frame 1: Test 1: Correct

H_interactive_correct.JPG

 

But any time I test after the first time, some of my assets disappear. 

 

Open File 1: Frame 1: Test 2: Incorrect

H_interactive_incorrect.JPG

This will even occur right after closing out of the working test and exectuting a test seconds later. Sometimes it will make different assets disappear during different test executions. 

 

Open File 2: Frame 1: Test 2: Incorrect

H_interactive_incorrect2.JPG

 

I could just keep closing and opening my file to make it work, but this will very much likely discourage any future development using Adobe Animate. I am not a programmer by trade, so I will need to do a lot of trial and error of my file, and this way of working around the issue isn't ideal. 

I'm wondering if anyone has experienced the same issue and could provide some assistance. I will provide any additional information if necessary.

Thank You!

Aric N.
Specs:

Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz (2 processors)

64.0 GB RAM

GeForce GTX 1070

Dual Monitor

Accessing remote computer via Remote Desktop Connection

 

Adobe Animate CC 2019

All Tests export to Chrome. 

TOPICS
Code, Error, Import and export, Performance, Product issue, Publish package

Views

44

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Translate

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Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

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in your publish settings make sure you've ticked export image assets,

 

Screenshot - 9_9_2020 , 10_49_27 AM.png


if you have and the problem remains, reset your preferences -
https://helpx.adobe.com/animate/using/set-preferences.html

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Sep 09, 2020 0
New Here ,
Sep 10, 2020

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Hello,

Thank you for taking the time to reply. 

Unfortunately, my scene doesn't include any image file types whatsoever, so the setting appears to be greyed out. 

Publish_Settings.JPG

 

Then I also tried opening Animate while resetting my preferences holding ctrl+alt+shift, but it didn't seem to fix the problem. In fact, what happened was Animate couldn't detect the location of the network drives that I was trying to work from. 

So then I copied all of my project assets to my computer hard drive and tried again. Still, the problem persists. 

 

The last thing I would want to try is to copy all of my assets into a new scene. But if that method has worked for anoyone, I'd be willing to try it. 

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Sep 10, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 10, 2020

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update to animate 2020.

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Sep 10, 2020 0