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Trouble Accessing Purchased Products

New Here ,
Feb 10, 2020

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I bought the All Adobe Creative Cloud Apps package with the student discount but I can't access the app I need to use for my college classes. I have already tried logging out and selecting my account as a student account but it didn't work. The app I've been trying to use is Adobe Animate. I used the free trial of it before I purchased the package and now it says I have to buy the product before I use it and I already purchased the All Apps package. I'm on a monthly plan and just bought the package on January 31st or February 1st. I'm unsure why I cannot access this app since I got the package. Any ideas on how to fix this? I'm behind on my school work  because of this glitch.

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Error, Product issue

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Trouble Accessing Purchased Products

New Here ,
Feb 10, 2020

Copy link to clipboard

Copied

I bought the All Adobe Creative Cloud Apps package with the student discount but I can't access the app I need to use for my college classes. I have already tried logging out and selecting my account as a student account but it didn't work. The app I've been trying to use is Adobe Animate. I used the free trial of it before I purchased the package and now it says I have to buy the product before I use it and I already purchased the All Apps package. I'm on a monthly plan and just bought the package on January 31st or February 1st. I'm unsure why I cannot access this app since I got the package. Any ideas on how to fix this? I'm behind on my school work  because of this glitch.

TOPICS
Error, Product issue

Views

10

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 10, 2020 0

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