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Unable to open Animate after downloading

New Here ,
May 19, 2020

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Help! I just downloaded Animate onto my Mac and when I try to open the program a popup states: 

"Could not write to the directory /Users/[USER]/Library/Application Support/Adobe/Animate 2020/en_US". How do I fix this so I am able to use the program?

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Download and install, Error, How to, Other

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Unable to open Animate after downloading

New Here ,
May 19, 2020

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Help! I just downloaded Animate onto my Mac and when I try to open the program a popup states: 

"Could not write to the directory /Users/[USER]/Library/Application Support/Adobe/Animate 2020/en_US". How do I fix this so I am able to use the program?

Topics

Download and install, Error, How to, Other

Views

882

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 22, 2020

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Uninstall and reinstall.

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New Here ,
May 23, 2020

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Unfortunatly, I have tried that several times already.

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Adobe Community Professional ,
May 23, 2020

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You could quit Animate, then in Finder go to this folder:

~/Library/Application Support/Adobe/

You can use the Finder's Go, Go to Folder... menu item and paste that in. Once you are there, rename the Animate 2020 folder to something else, then open Animate. That will give Animate a chance to create that folder, instead of having to write into a folder made by the installer. See if that does get created, and if it solves the problem.

 

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New Here ,
May 23, 2020

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It worked! thanks so much

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