Please help - every few minutes Adobe Animate is freezing with the error message "Unknown error; quitting application" and the only thing I can click is "OK", after which it gives me the option to save my project (if it needs saving) before it quits out. The cause of the freeze is a mystery - it can happen when I'm not doing anything or even immediately after it's opened. I've updated to the latest version, trashed my preferences, updated my tablet driver - it's still happening.
I have a huge amount of work I need to do in Animate and I desperately need it to stop doing this.
Thanks in advance for any help.
It's already quite bad, so it may be worthwhile uninstalling, cleaning up and reinstalling Animate.
Since the 'unknown' nature of the error it can be something related to your system, a service being blocked, conflict for resources coming from another piece of software, RAM problems, even HDD/SSD issues.
If it started giving you this error recently and you have an OS backup/snapshot/image, it may be good to try and roll back.
Next things to try are running RAM tests, HDD tests, OS re-install, working on a different computer until you find out what is wrong with this one.
There's a simple workaround, I realised - the first time it happens in a session, I just click OK and then when it gives me the option to save, I click CANCEL. The software continues working and I don't get bothered by the (apparently completely false) error until the next time I open Animate.
Could this then be related to your auto-recovery file?
Well.. you can switch Auto-recovery off for a while to see if errors will disappear.
(I keep saving my own versions of the files several times a day and never rely on Auto-recovery, so I disable it to not slow me down or write files in system folders on background.)
I've seen too many people here crying and pulling their hair that when I a FLA gets corrupted auto-recovery copy is also useless, so I don't trust it at all.
Good luck with your work, mate!
And thanks for the update!