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Unknown error

New Here ,
Apr 10, 2020

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Hi I'm a student and I just started using animate but every time I try to save I get a unknown error message and it try's to quit the app with out saving. I've tried resetting preferences and I can't uninstall and reinstall the app. Is there any way to fix it.

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Error, Product issue

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Unknown error

New Here ,
Apr 10, 2020

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Hi I'm a student and I just started using animate but every time I try to save I get a unknown error message and it try's to quit the app with out saving. I've tried resetting preferences and I can't uninstall and reinstall the app. Is there any way to fix it.

TOPICS
Error, Product issue

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222

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Apr 10, 2020 0
Adobe Community Professional ,
Apr 10, 2020

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did you install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs?

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Apr 10, 2020 0
New Here ,
Apr 11, 2020

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I am not the one who installed it the computer I am using is a school computer and I don't have access to the cc app because my account has a administrator controlling it

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Apr 11, 2020 0
kglad LATEST
Adobe Community Professional ,
Apr 12, 2020

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let the admin know so they can troubleshoot the problem.  generally, an "unknown" (to adobe) error message means there's an installation problem or a corruption of the installed program.

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Apr 12, 2020 0
Adobe Community Professional ,
Apr 11, 2020

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Make sure you have the latest version of Adobe Animate 20.02. 

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Apr 11, 2020 0