Unknown error

[Linkpro007]

Hi I'm a student and I just started using animate but every time I try to save I get a unknown error message and it try's to quit the app with out saving. I've tried resetting preferences and I can't uninstall and reinstall the app. Is there any way to fix it.

[kglad]

did you install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs?

[Linkpro007]

I am not the one who installed it the computer I am using is a school computer and I don't have access to the cc app because my account has a administrator controlling it

[kglad]

let the admin know so they can troubleshoot the problem.  generally, an "unknown" (to adobe) error message means there's an installation problem or a corruption of the installed program.

[Nicktendo28]

Make sure you have the latest version of Adobe Animate 20.02.