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Very slow / lagging user interface on mouse movement (Animate 2020, 20.0.1)

Community Beginner ,
Dec 10, 2019

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Hi,

As you can see in the attached video, the playhead (playback) gets very slow / lagging if I move my cursor over the timeline. Also I can't reach steady 60fps or even 40 fps with an empty stage. (!) I have tested this issue on multiple Lenovo laptops with Quadro P2000 / GeForce cards (core I7 and 32GB RAM). Thank you for your help.

 

https://youtu.be/rth49MozfvE

 

 

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Error, Performance, Product issue

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Very slow / lagging user interface on mouse movement (Animate 2020, 20.0.1)

Community Beginner ,
Dec 10, 2019

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Hi,

As you can see in the attached video, the playhead (playback) gets very slow / lagging if I move my cursor over the timeline. Also I can't reach steady 60fps or even 40 fps with an empty stage. (!) I have tested this issue on multiple Lenovo laptops with Quadro P2000 / GeForce cards (core I7 and 32GB RAM). Thank you for your help.

 

https://youtu.be/rth49MozfvE

 

 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
TOPICS
Error, Performance, Product issue

Views

193

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Dec 10, 2019 1
Preran LATEST
Adobe Employee ,
Dec 18, 2019

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Just to be sure, are you on the latest version of Adobe Animate that was released a few days ago? If you are, and you continue to face this issue, I suggest getting in touch with our support team using this link https://adobe.ly/2WYE62m

 

Thanks,

Preran

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