Wacom monitor mapping issue v20.0.1

Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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This is the only app that for some reason doesn't allow me to map my wacom to only one screen. When I have Animate open the wacom is mapped to both my screens even if the wacom tablet properties say otherwise.

Wacom, windows, all drivers are up to date.

 

Is this something anyone else has experienced with Animate? Super frustrating haha!

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Error, Missing feature, Tablet

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correct answers 3 Correct Answers

Adobe Employee , Dec 17, 2019 Dec 17, 2019
I understand. This issue of Animate not being monitor aware is being investigate already. We will keep posted once there is a fix. Thank you!

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Adobe Employee , Apr 13, 2020 Apr 13, 2020
There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OKOpen a new/created document for the changes to take place. Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

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Explorer , May 25, 2020 May 25, 2020
Hi, it works for me in Animate, but only on pen Mode, the pen pressure don't work on mouse mode... Best regards

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Guide ,
Dec 11, 2019 Dec 11, 2019

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Hi mate,

 

Following this mapping saga could have been comical if it wasn't so sad.

 

They have been having very unpleasant issues with 20.0 and multi-monitor setups. You can read some of that here:   https://community.adobe.com/t5/animate/drawing-tools-brush-pencil-eraser-appearing-not-calibrated-to...

 

So it may be that you now are experiencing THE FIX, that was released only yesterday (20.0.1)

Maybe that's what they did: to not get confused about coordinates the program always reads and interacts with the whole desktop. Interesting how they managed to override the Wacom driver...

 

Maybe you can try some of the older versions and see if that works better for you.

https://helpx.adobe.com/download-install/kb/download-availability.html#creative-cloud-2018-apps

 

Nick – Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team – extensions for character animation – flash-powertools dot com

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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Yo yo!

 

Holy moly haha thanks for the low down 😃 I can't beleive I didn't notice the saga until now ^_^

 

Thanks!

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Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

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Hello,

 

Can you eloborate on the mapping issue you are facing. Also can you let us know th kind of monitor/display setup and hardwares you have?

 

Are you facing the same issue with Animate 19.2.1?

 

Thanks!

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Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

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Hello,

 

Can you eloborate on the mapping issue you are facing. Also can you let us know th kind of monitor/display setup and hardwares you have?

 

Are you facing the same issue with Animate 19.2.1?

 

Thanks!

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Community Beginner ,
Dec 13, 2019 Dec 13, 2019

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Hey Arvind, sure.

 

I am on Windows 10 latest update, 2 screens. Main screen is a 28" Dell 4K and secondary screen is a 24" BenQ 1080. I run an RTX 2080 Super.

 

The mapping issue is pretty straightforward, only Adobe Animate is not mapped to the 28" screen, it's mapped to both screens. Whenever I click outside the application the mapping returns to only the one screen. I've been through the wacom settings etc. I've reverted to Animate v20.0 and it works fine.

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Adobe Employee ,
Dec 16, 2019 Dec 16, 2019

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Hey,

 

Guess you are using a Wacom non-display tablet. If so please change Screen Area to Monitor 1(main) in Mapping tab for All Applications.

 

Let us know if this fixes your issue?Annotation 2019-12-16 181622.png

 

Thanks!

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Community Beginner ,
Dec 17, 2019 Dec 17, 2019

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That's the first thing I checked, since the settings you highlighted above is how I usually work anyway haha! That's what I meant in my previous comment with "I've been through the wacom settings etc."

 

Thanks anyway 😃

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Adobe Employee ,
Dec 17, 2019 Dec 17, 2019

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I understand. This issue of Animate not being monitor aware is being investigate already. We will keep posted once there is a fix.

 

Thank you!

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New Here ,
Feb 27, 2020 Feb 27, 2020

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I have the same problem, animate 2020 ignores wacom's mapping settings, is there still no solution for this?

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Community Beginner ,
Feb 28, 2020 Feb 28, 2020

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I'm experiencing the same issue.

 

Are there no fixes for this game breaking bug? It kinda pushes me towards using other software at this point, since i can't work.

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi,

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

 

Thanks!

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New Here ,
Aug 19, 2020 Aug 19, 2020

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This worked for me!

 

Just upgraded my setup from one screen to two today, was very excited until the issue in this thread happened to me, straight lines in the opposite direction of my non-tablet screen. After going to these settings it worked like magic. Very excited to get back to work!

 

For posterity, my issue showed up on a Huion tablet, and this fix worked.

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New Here ,
Apr 01, 2020 Apr 01, 2020

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Its been like 5 months since the topic was addressed and i'm still experiencing the mapping issue 😞  

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New Here ,
Apr 05, 2020 Apr 05, 2020

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Thanks to Adobe (Animate) for not correcting their mistakes for almost half a yea.
The same problems that only Animate does not work with Wacom settings (ignores display on one screen)

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi,

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

 

Thanks!

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi,

 

There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

You can also join our Animate Prerelease beta program where you will have an early access to our developmental builds, features and bug fixes. You can sign up to the program using http://adobe.ly/20AEkbJ

 

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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There is a fix available for these mapping/drawing related issues in the recent update (v20.0.3) available in Creative Cloud Desktop app. After installing please follow below steps.

 

  1. Edit-->Preferences-->Edit Preferences-->Drawing-->Tablet Input-->Windows Ink(Beta)-->Press OK
  2. Open a new/created document for the changes to take place.

 

Note: Please be aware this option is a beta version and let us know if you face any issues with the same.

 

 

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Community Beginner ,
Apr 14, 2020 Apr 14, 2020

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This new option has fixed the issue for me! Thank you!

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Explorer ,
Apr 15, 2020 Apr 15, 2020

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Hi, yes finally a solution !!!

I could not use Animate 2020 and had ended up reinstalling the 2019 version.

This fix (in beta for now) seems to correct most of the problems.

 

Thank's 

 

Seb

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Adobe Employee ,
Apr 16, 2020 Apr 16, 2020

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You are welcome.
As it is a Beta version you might face some stylus interaction issues over the Application. It that case you can switch back to Wintab mode until we fix the issue with the former option.

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New Here ,
May 24, 2020 May 24, 2020

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The beta option fixes it but then pen pressure won't work? 

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Adobe Employee ,
May 24, 2020 May 24, 2020

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Enable "Use Windows Ink" option in Tablet settings. If Wacom you will find it under Mapping/Calibrate tab.

Thanks!

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Explorer ,
May 25, 2020 May 25, 2020

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Hi, it works for me in Animate, but only on pen Mode, the pen pressure don't work on mouse mode...

 

Best regards

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Community Beginner ,
Sep 28, 2020 Sep 28, 2020

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Same for me, the pen pressure also doesn't work  when I use Windows Ink. Disabling Windows Ink causes the screen mapping error.

 

@arvind_bv any update on when this moght be fixed?

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