When I try to import a Photoshop file to the stage, it doesn't work

[Sydney5C0D]

Whenever I try to import [file].psd via file>import>import to stage then select my file, the program shows me a little white ribbon at the bottom of the screen that says "import [file].psd to stage" then does nothing. I'm at my wits end. Ive been using animate with no trouble for a while, I have no clue whats going on. 

[kglad]

try a different psd file.  if all psd files are problematic, reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html