When I try to import a Photoshop file to the stage, it doesn't work

New Here ,
Nov 16, 2020 Nov 16, 2020

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Whenever I try to import [file].psd via file>import>import to stage then select my file, the program shows me a little white ribbon at the bottom of the screen that says "import [file].psd to stage" then does nothing. I'm at my wits end. Ive been using animate with no trouble for a while, I have no clue whats going on. 

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Error, Import and export, Performance

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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try a different psd file.  if all psd files are problematic, reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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