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WHITE SCREEN (stage does not appear)

New Here ,
Apr 22, 2020

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I installed the trial version of Animate, however when I open the program this white screen does not allow me to work.

 

*My software and video card are up to date .

 

What can I do to make this white screen come out?tela branca.JPG

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CC FAQ, New user

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WHITE SCREEN (stage does not appear)

New Here ,
Apr 22, 2020

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I installed the trial version of Animate, however when I open the program this white screen does not allow me to work.

 

*My software and video card are up to date .

 

What can I do to make this white screen come out?tela branca.JPG

TOPICS
CC FAQ, New user

Views

369

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 22, 2020 0
Most Valuable Participant ,
Apr 22, 2020

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Apr 22, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi,

Can you please check your Windows OS version meets the minimum system requirements https://helpx.adobe.com/in/animate/system-requirements.html. If your Windows OS version is lower than the minimum supported, can you please updgrade to one of the supported version and see if that helps?

 

Thanks!

Mohan

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Apr 24, 2020 0